Customer Delivery Engineering Tech Lead (Wireless, Data Center, Networking) Quebec, CAN (1439467)

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  • Location:
    Montreal, Quebec, Canada
  • Alternate Location
    Quebec, Quebec, Canada
  • Area of Interest
    Customer Experience
  • Compensation Range
    116000 CAD - 146000 CAD
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Network (incl: IIoT, SD-WAN, & ThousandEyes)
  • Job Id
    1439467

The application window is expected to close on August 4, 2025. 
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.



Customer Delivery Engineering Technical Leader



The Role


As a Customer Delivery Engineering Technical Leader, you will play a key role in delivering Cisco’s advanced technology solutions to customers. Acting as a trusted advisor and technical expert, you will lead the deployment, integration, and optimization of Cisco solutions. This senior-level position requires deep technical expertise, leadership, and the ability to manage complex customer engagements.


Meet the Team

The CX Canada, Advanced Services team delivers innovative, end-to-end, optimized networking and architecture solutions to IT leaders who are accelerating their missions by transforming their IT. Serving Enterprise, Commercial, and Public Sector customers, the team provides technical expertise, deep knowledge of the enterprise domain, and a strong commitment to the missions of this diverse customer base.

Working in our CX Canada professional Service organization, you will have the chance to showcase your deep expertise and generate positive outcomes for our customers and a chance to work on meaningful, high impact projects while collaborating with incredibly smart and talented people. There's a great mix of deep technical work and direct customer interaction, which keeps things interesting and rewarding. You will enjoy Cisco strong culture of teamwork, learning and support. It's the kind of environment where you're always growing, both technically and professionally.


Your Impact | Who You Are

As a Customer Delivery Engineering Technical Leader, you will be responsible for supporting and delivering Advanced Services network optimization, architectural design services, and implementation. Acting as "Cisco's face to the customer," you will work in a fast-paced, high-impact environment where you will deliver on our commitments.

The ideal candidate is a creative problem solver, has confidence in questioning the status quo, and addresses issues promptly and effectively. With a strong mix of broad networking knowledge, specific area expertise, and excellent customer relationship skills, you will become a trusted advisor, building long-term relationships with Cisco’s valued customers.


Job Responsibilities | What You’ll Be Doing


Solution Delivery

  • Consult with customers and Cisco stakeholders to plan, gather requirements, design, install, configure, integrate, test, migrate, and optimize Cisco’s Enterprise Networking products to deliver business solutions and outcomes.
  • Provide technical expertise and guidance, ensuring solutions meet customer objectives and technical standards.

Technical Troubleshooting and Escalation

  • Interact effectively with Cisco customers and collaborate with the Cisco Technical Assistance Center (TAC) to solve complex problems.
  • Identify serviceability issues and drive resolution in collaboration with internal teams.
  • Act as an escalation point for critical technical challenges during project delivery.

Continuous Learning

  • Continuously enhance your technical skills in relevant domains and adjacent technologies.
  • Stay updated on the latest Cisco technologies, industry trends, and competitive solutions.

Leadership and Influence

  • Operate with a high degree of technical autonomy and minimal supervision.
  • Influence customer technology adoption and strategic solutions.
  • Contribute to Cisco’s technical community through thought leadership and innovation.


Required Experience | Must-Haves for This Role

  • Bilingual Proficiency: Fluency in Canadian French and English is a must for this role.
  • Certifications: CCIE certification in Data Center or Routing & Switching technologies.
  • 8+ years of relevant experience in networking, systems integration, or related fields.
  • Proven expertise delivering plan, design, implementation, testing, and migration projects.
  • Excellent troubleshooting skills.
  • Wireless technology expertise and experience.
  • Expertise in Data Center or Enterprise Networking and Cisco components supporting these capabilities.
  • In-depth knowledge of routing protocols and features such as OSPF, EIGRP, ISIS, BGP, PBR, and BFD.


Desired Experience | Bonus Points if You Have

  • CCIE certification in Enterprise Wireless.
  • Cisco Nexus, NXOS, and ACI.
  • Network programmability, automation, and virtualization.
  • QoS traffic management, including queuing, policing, and shaping.
  • IPv6 implementations.
  • Familiarity with cloud architectures and concepts.
  • Passion for technology and a commitment to achieving customer success.
  • Ability to excel in fast-paced, dynamic environments.
  • Willingness to travel for customer engagements.


Why Cisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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