Customer Delivery Architect

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  • Location:
    Nashville, Tennessee, US
  • Area of Interest
    Customer Experience
  • Compensation Range
    130400 USD - 176100 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1439175

Meet the Team

Cisco's Customer Experience Architecture Delivery team is one of the highest growing areas at Cisco. Passionate about the management and automation of customer’s hybrid IT, consultants work with some of the largest and thought-leading customers in the world. This Professional Services group helps build solutions, leads implementations, and enables customer self-sufficiency on market-leading Cisco software products.

 

Your Impact

  • You install, deploy, or configure Enterprise networking solutions for customers.
  • Integrate systems to multiple enterprise applications.
  • Transfer knowledge of implemented software and processes to customer in hands-on sessions, and by crafting customer-facing documentation.
  • You're able to explain technical issues and present information in a concise manner to both technical and non-technical personnel.
  • You maintain effective working relationships with assigned customers and project managers.
  • You effectively work independently and as part of a team to implement solutions for customers.
  • Generate network configurations from Low Level Design for highly sophisticated networks.
  • Plan and implement highly sophisticated Network Upgrade and Network Migration activity.
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Minimum Qualifications (Provide up to five (5) bullet points - 

  • BS, CS, or University degree equivalent and 8+ years relevant experience in network engineering or network consulting support. Advanced degree strongly preferred.
  • Excellent troubleshooting skills.
  • Document creation of user documentation, for internal and external customer such as method of procedures, solution design, installation procedures, testing procedures, solving guides, etc.
  • Experience with SD-WAN, Nexus Switching and expert knowledge in route switching architecture.
  • Deep expertise in IOS-XE, BGP, OSPF, VXLAN
  • Strong understanding of: IOS-XR, Catalyst Center, StackWise Virtual, ACI, NXOS, Thousand Eyes, ISE, Segmentation, Trustsec, Netflow.
  • Experience with but not limited to the following platforms:
    • Catalyst 8K, ASR1K, ISR4K, Cat9500/9600 Sup1, Cat6800, Cat3850, Cat9300, Cat9200, Cat9400, NCS
  • Demonstrated leadership of large sophisticated projects
  • Cisco Certified Internet Expert (CCIE) Routing & Switching (preferred)
  • Experience in programming Python
  • Can take a lead role in working/planning with clients, Account Teams, and Cisco resources to develop strategies and engage in the deployment of complex architectures and services
  • Performs problem analysis and acts as technical specialist for the complex deployments and provides highest-level crisis management
  • Participates, contributes, shares in the development and improvement of service offerings and delivery collateral
  • Able to mentor and help develop other engineers.
  • Complies with and supports company policies, processes, and utilizes relevant tools, to effectively execute the role and support Advanced Services’ strategies and goals

 

Preferred Qualifications (Provide up to five (5) bullet points: these can include soft skills)

  • Ability to lead a techinical team.
  • Set strategic technical direction for CX best practices
  • Build and maintain consutative/trusted advisor relationship with clients.
  • Communication skills to include conflict management, negotiation, presentation/demonstration, and written communication.
  • Act as liason between customer and different groups within Cisco.
  • Identify opportunities to expand services and delivery within the client account.
  • Ability to collect and present status of various workstreams within different technology domains.
  • Can communicate highly complex ideas/solutions with accuracy and confidence.

 

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#WeAreCisco (This is the Standard and cannot be changed)

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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