Customer Delivery Architect

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  • Location:
    RTP, North Carolina, US
  • Alternate Location
    Offsite: RTP, North Carolina
  • Area of Interest
    Customer Experience
  • Compensation Range
    141300 USD - 203700 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1437620

Meet the Team

Why you'll love Cisco

  • We change the World. As a Customer Delivery Architect, you are passionate about Cisco and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
  • What You'll Do
    Take your career to the next level by joining a Cisco Team that is driving major business and technology transformations for our top Enterprise customers! We are seeking a Delivery Architect for our Customer Experience engagements. Do you want to transform Cisco's customer business agenda by enabling a solution architecture with proven business outcomes? Our team helps our customers bridge the gap from technology innovation to adoption by offering extraordinary services to ensure the success of their investment. Through thought leadership, innovative technologies, and a standard and a repeatable methodology, you will provide the expertise to implement Cisco’s world class leading Customer Experience solution portfolio with our most strategic customers.
    Who You'll Work With
    As a Delivery Architect with a focus on our Customer Experience Service Portfolio (Networking, Security, Collaboration, Data Center, Cloud) you will serve as a technical leader for engagements. You will be part of a credible community of architects who are Cisco and Industry leaders. By focusing on innovation and teamwork, our team is driven to make Cisco and our customers successful. With a dynamic workload, the position offers compelling work for knowledgeable and experienced consultants with emerging technology expertise and highly developed customer-facing consulting skills. As part of this team, you will work directly with our customers, our sales teams, and other customer experience personnel. We focus on continuous development into new technologies that positions us as one of the strongest consulting teams in the industry.
    Who You Are
  • You are excited to work in a fast paced team and environment
  • You are passionate about positive customer experience.
  • You have experience driving cultural changes for customers, recommending improvement opportunities, and leading remediation efforts such as moving from legacy networking to automation or cloud.
    Responsibilities will include:
  • Translating customer opportunities/challenges into known technical solutions that cross architectures and deliver business outcomes.
  • Providing consulting services including Strategy and Architecture, Design, Implementation and Optimization, Design Assessment, Design/Configuration Reviews, and Cisco Solution Architecture implementations in alignment with Cisco & Industry Best Practices.
  • Serving as an Enterprise Architecture Trusted Advisor for our customers and contributing to crafting a cross architecture vision and roadmap.
  • Identifying new service opportunities to support customer transformation.
     
    Minimum Qualifications
  •  IT consulting and/or pre-sales engineering experience across multiple industries
  • Typically requires BS/BA Engineering or equivalent
  • CCIE/DevNet certification preferred
  • Cross architecture design, implementation & operating experience across multi-domains (enterprise networking, security, data center, cloud) in a large enterprise environment
     
    Desired Skills
  • Industry Leading Certifications / Skills (i.e. CCIE, TOGAF, ITIL, DevNet, AWS, Python)
  • Self-motivated individual that is dedicated to exceeding customer’s expectations.
  • Financial Services Vertical Expertise
  • Good interpersonal and communication skills

 

#WeAreCisco (This is the Standard and cannot be changed)

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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