Customer Delivery Architect - R&S , SDN Solutions (SDA/DNAC, SD-WAN, Meraki) , Catalyst 9000 series, Public cloud solutions (AWS, Azure, GCP) ,Firewalls, IPS, Load Balancers, WAN optimizers , IaaC | 15+ years exp

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  • Location:
    Mumbai, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1436541

Meet the Team

Cisco's Professional Services team helps customers optimize networks and accelerate the adoption of advanced technologies. As part of a global organization, it provides engineering support to ensure high-performance networks for next-gen applications.

The CX team is dedicated to delivering a world-class customer experience, solving complex business challenges with network-centric solutions. Their success is reflected in strong financial performance, high customer satisfaction, industry recognition, and employee engagement. Cisco values diversity and is an equal-opportunity employer.

Your Impact

Cisco is seeking a Solutions Architect for its Enterprise Networking Professional Services team to lead strategic project delivery. This customer-facing role focuses on identifying gaps in customer capabilities, translating them into business requirements, and executing effective solutions across multiple Cisco technologies (SDA/DNAC, SDWAN, Meraki).

Key Responsibilities:

• Design and implement end-to-end solutions that address business challenges.

• Provide strategic customer guidance to achieve business objectives.

• Reduce customer risk by refining requirements and ensuring transformation readiness.

• Manage the project lifecycle from kickoff to implementation.

• Act as a trusted advisor, guiding customers on technology transitions and Cisco’s roadmap.

• Contribute to solution design, engineering engagement, intellectual capital, and talent development.

• Mentor engineers, share technical expertise, and create training content.

• Identify upsell opportunities and advise on renewals.

• Promote automation and efficiency in service delivery.

• Collaborate with internal teams, customers, and partners to enhance Cisco’s success.

• Drive innovation and contribute to Cisco’s intellectual property.

Minimum Qualifications 

• Bachelor’s degree (or equivalent) with 15+ years of experience in similar roles.
• Expertise in Cisco Routers, Switches, SDN Solutions (SDA/DNAC, SD-WAN, Meraki). Strong background in Enterprise Networking design, including Catalyst 9000 series, SDN architectures and ASR platforms.
• Familiarity with public cloud solutions (AWS, Azure, GCP) and integration with SDN solutions.
• Knowledge of network services appliances (Firewalls, IPS, Load Balancers, WAN optimizers).
• Proficiency in Infrastructure-as-Code tools like Ansible, Terraform, CloudFormation.

Preferred Qualifications 

  • Preferred CCIE certification; additional experience with Containers, Ansible, Python, CI/CD, and Cloud providers is a plus

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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