Customer Delivery Architect - Data Center

  • Location:
    Mumbai, India
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
    Cloud and Data Center, Networking, Service Provider
  • Job Id

What will you Do:

Lead the solution design and translate the customer requirements into technical tracks

Participate in services presales activities, Statement of Work prioritisation, review and creation, and position value of Cisco as part of a comprehensive solution

Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High Level Design)

Trusted Advisor, understand customer market and industry, identifies product and services growth opportunities in the customer. Identifies risks and proposes mitigation plans

Creatively advocate current and new technologies solutions relevant to the customer success

Build & maintain key CX and customer partners’ relationships facilitating outstanding customer experience

Individual contributor, active community participant, mentor others and maintain successor plan for large sophisticated project delivery and/or activities

  • 12 to 15+ years of related Data Center experience,
  • Technology guide with extensive technical, market and business expertise
  • Extensive technical knowledge of at least two technology domains plus “one mile wide and one inch deep” knowledge of other technical, operational and Data Center architecture domains
  • Good experience of Solutioning & Design on the Data Center Architecture using Nexus and ACI Platforms
  • CCIE technical certification preferred, or 2 of CCNP, DevNet Pro, CX Technology Blue Belt or similar technical certification or equivalent skills
  • Demonstrable record of technical leadership experience in complex programs or projects
  • Good knowledge around topics of Service Provider,
  • Ability to work with customer business leaders while maintaining relationships with technology teams. understanding the customer business model, motivations, influences and how they generate revenue or fund the business
  • Technical leadership in multi-disciplinary project or program teams, as per complexity
  • Receive minimal instructions on routine work, general instructions on new projects or assignments.
  • Provide mentorship and training to new engineers and architects within their team

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with outstanding personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco. 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.