Customer Delivery Architect, CX Indonesia

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  • Location:
    Jakarta, Indonesia
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1431383

Cisco Customer Experience (CX) Indonesia seeks a passionate Customer Delivery Architect, who will be working as a trusted advisor and partner to top strategic accounts in the country. This position is a key customer facing role where the architect will be working closely with key players throughout an organization; from the technical staff to the CXO level.

The Customer Delivery Architect plays a critical role in ensuring Cisco is fully coordinated and delivering in a manner that meets the expectations of our customers. The architect is responsible for ensuring Cisco strategy conforms to customers’ requirements and needs. Additionally, the architect is expected to be informed of new innovations that will impact customers as well as identify challenges and/or growth opportunities where potential Cisco solutions and/or services offers can be proposed.

Who You Are

You are a Technical Leader, and an integral member of the CX team, working towards our common goals and demonstrating the business value of Cisco Solutions and Architectures by aligning opportunities with a 2-5 year architectural vision to help address customer challenges and priorities. The end result is ensuring that this Cisco architectural vision addresses the desired new outcomes and capabilities that the customers need to support their business.

You have the following requisite qualifications:

  • Technology expert with track record of creativity applied to resolve business related technology projects, with 12+ years of related IT experience
  • Proven record of technical leadership in very complex programs or projects including two or more domains such as Networking, Data Center/Cloud, Security, Automation and AI and Software.
  • Ability to understand industry strategies and trends, business challenges, and desired business outcomes and develop a technology solutions-oriented strategy at a vertical or segment level that can deliver those outcomes.
  • In depth knowledge of Cisco portfolio; multi-vendor knowledge is a plus. Strong knowledge and understanding of Cisco Services portfolio offers.
  • CCIE technical certification, or 2 of CCNP, DevNet Pro, or similar technical certification or equivalent skills
  • Excellent written and oral communications skills for both technical and executive level conversations.
  • Core skills in: problem solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.
  • Ability to present complex solutions/ideas across all levels of participants and work in a team environment as both a leader and an individual contributor.
  • Ability to interact with multiple cross-functional teams to achieve a common goal and effectively lead cross-functional teams.
  • Expert mentoring skills
  • Good program/project management skills

Preferred Qualifications:

  • College / University Degree
  • DevNet Professional or equivalent understanding level of network software automation/orchestration, microservices, containers, cloud, databases, open source, etc
  • Advanced knowledge around topics of IT and/or OT Operations, Security, Governance and Enterprise Architecture (e.g., ITIL, COBIT5, TOGAF, CISSP, SecOps, etc)
  • Advanced knowledge around topics of Software Development Life Cycle (SDLC), Site Reliability Engineering (SRE), Agile, DevOps, SecOps, etc

What You'll Do

  • Understand customer technology roadmap and proactively design and develop customized solutions
  • Position value of Cisco as part of a comprehensive solution for solving customer business problems
  • Build & maintain deep relationships with key internal collaborators to facilitate complete end to end product and services solutions in support of the customer strategy, including multi-year architecture and operations journey
  • Conceptualize, plan, design and lead cross functional teams across multi-domain architectures
  • Participate in services presales activities. Identify up-sell opportunities and articulate the value of the combined Cisco services and technology solution proposal.
  • Advocate current and emerging technologies and solutions relevant to customers’ architecture
  • Create and deliver training and/or mentor new or junior technical resources within the team

Who You'll Work With

In addition to aligning with the customers strategies, the architect needs to also closely aligned with all Cisco Services teams engaged at the customer. This includes helping provide clear and concise customer requirements; ensuring the team is working towards the correct solutions for the customers as well as well as understanding of the solution proposed by Cisco, and that any potential gaps or issues are identified and brought to the attention of the appropriate Cisco team members and ultimately customers. This involvement with internal Cisco teams will include providing key account updates to management while working across functions with other Delivery Architects and Network Consulting Engineers.

Why Cisco?

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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