Crosswork Cloud Customer Success Engineering Technical Leader

  • Location:
    Offsite, San Jose, California, US
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
    Cloud and Data Center
  • Job Id
What You’ll Do

In this role You will:
·        Solve complex and diverse problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation. Problems may be previously unknown.
·        Effectively utilize information about existing issues, debugging tools and lab reproductions to analyze problems and identify solutions for complex problems focusing on a high level of customer satisfaction 
·        Keep up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services
·        Build productive relationships with customers and takes ownership for customer success. Fully identify and resolve issues identified within the case and think beyond the fix to prevent future problems.
·        Work as first level technical customer escalation. Interface with the customer on a daily basis and provide technical expertise, high class communication and negotiation skills required. 

Who You Are
·        Strong analytical, problem solving and organizational skills. Strong written and verbal communications skills.
·        BS in Engineering/Computer Science/IT and/or equivalent experience

Desired skills:

·        Experience with development, operations, or support of a production cloud service

Our Product:
Cisco Crosswork Cloud is a SaaS solution that provides operational insight and validation of network health and security with the agility and scale of the cloud. The Crosswork Network Insights BGP Analytics Engine enriches routing data with additional data sources such as RPKI, WHOIS, and IP Geolocation, reducing the time it takes to identify malicious activity or repair routing errors. Network Insights further leverages these data to provide rich analysis, visualization, and alerting on actionable network events, saving network operators time and increasing service availability.  Crosswork Traffic Analysis aggregates traffic flow data across multiple devices, giving operators a view of the traffic matrix across the whole network. It adds critical context to observed traffic flows based on the existing rich data sets of routing data from the Crosswork Network Insights service. This allows operators to gain a deeper understanding of traffic flows on their networks, as well as the impacts of changes in external and internal routing state and policy. Traffic Analysis enables network operators to engineer automated peering solutions as well as understand the impact of new peering to their network infrastructure.

We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.). Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!