Critical Accounts Manager MBA (Intern) United States

  • Location:
    Offsite, RTP, North Carolina, US
  • Area of Interest
    Customer Experience
  • Compensation Range
    44000 USD - 130000 USD
  • Job Type
  • Technology Interest
    Internet of Everything
  • Job Id

What You'll Do 

This role is core to Cisco's industry leading Customer Assurance Program (CAP), the highest level of customer concern at Cisco. CAP Managers work cross-functionally to align the organization and resolve the most critical and sophisticated customer partner concerns. With sponsorship and support from executive leadership, CAP leads issue resolution, risk mitigation and is the ultimate owner of assuring customers’ confidence in Cisco. 


This is an opportunity to help address some of Cisco's toughest and most urgent challenges. The CAP team is looking for a collaborative, highly empowered, problem-solver who can be responsible for the resolution of technical, operational, organizational, and/or relationship challenges and drive substantial and long-term business improvements. 


In this role you will partner with cross-functional, multi-cultural, and geographically dispersed teams to: 

  • Analyze & define large and sophisticated business problems through team member engagement and data analysis. 
  • Translate problem definition & analysis into a formal program structure
  • Assemble and lead cross-functional teams. Hold the teams accountable to the development and delivery of action plans tailored to the specific business or customer challenge 
  • Align executive collaborators who may have varying business priorities 
  • Develop and deliver executive communications throughout the lifecycle of the program/project to ensure alignment across the organization


Who You'll Work With 

When you work with CAP, you'll join a highly empowered, collaborative team who is passionate about the customer and Cisco. You will be exposed to key executives, business leaders with vision, diverse problem solvers, and remarkable technical talent. You will establish relationships and develop an outstanding network across Cisco that gives you an outstanding perspective and support to get things done. All of this at the #1 ranked Best Company to Work For. 


Who You Are 

  • Currently pursuing an MBA degree with a graduation date no earlier than August 2024 
  • Team Oriented. Works well in a dynamic team and willing to Give something of yourself. 
  • Project (or Program) Management experience. You can demonstrate how to take a structured approach to leading a program. 
  • Leadership experience through either work or education. 
  • Strong business, technical, and financial savvy. Ability to jump into a diverse range of business/customer problems, and lead assessment & resolution. 
  • Adopts data; intuitively knows what to ask for, analyze, and measure. 
  • Risk conscious - understand how to define, measure and lead risk 
  • Able to legally live and work in the country for which you’re applying, without visa support or sponsorship 


You are curious, eloquent, goal-oriented, love solving problems, and want to be part of an impactful team. As a leader, you seek challenges by taking ownership, initiative, and by being empowered.  



You may have some or all of these characteristics: 

  • The ability to define, develop, implement, and lead successful program and turnaround plans. 
  • Experience in leading people through adventurous situations and navigating ambiguity. 
  • Mediation, arbitration, and negotiation skills to resolve conflicting views and set team direction. 
  • A proven track record to communicate openly and articulate plans in appropriate detail to executives, management, and individual contributors as well as customers and partners. 
  • Dynamic, upbeat, and enjoy working on new projects and with new teams. 


Why Cisco 


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.  


We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (39 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! 


But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 


Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 


So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like Polka Dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.