Contingent Workforce Service Support Lead

  • Location:
    Bangalore, India
  • Area of Interest
  • Job Type
  • Technology Interest
  • Job Id

Why You'll Love Cisco

Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' progressive ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, sensible cities, thoughtful cars, and everyday devices in our homes. Here, that means you'll take creative ideas from the drawing board to powerful solutions that have real world impact. You'll work with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be inspired

It's an exciting time to be at Cisco! As we work together to lay the foundation for Cisco's future, the Global Partner Organization (GPO) is more important than ever in helping Cisco and our partners deliver continued growth and profitability. Our ecosystem of more than 65,000 partners all over the world delivers more than 85% of Cisco's revenue, and partners will play an increasingly vital role in helping us enable our customers as they strive to become digital businesses. Business facing finance team supporting Partner finance for APJ region.

Who are we

Cisco’s Global Procurement Services (GPS) relentlessly innovates our buying ecosystem to optimize Cisco's spend and cash, keep the company protected, and deliver unparalleled buying experience. This role is in Global Contingent Workforce Operations within GPS which is responsible for end-to-end management of Contingent Workers globally at Cisco including policy, process, operations and user experience. With several thousand contingent workers, this workforce is a critical part of our talent pipeline and our ability to maintain market leadership.

What You'll do

Responsible for delivery and seamless experience for assigned Cisco Businesses.

Closely manages daily operations driving work forecasting & allocation

Assume query processing responsibility during peak periods and to fill-in temporary gaps within the team.

1st Partner concern point accountable for resolution of issues, partnering with Consultants and the business.

Who You'll Work With

In this exciting role you will be building and nurturing a distributed team of contingent workforce support

specialists and SMEs (Subject Matter Authorities).

Who You Are

You are an high energy strategic problem solver with a digital attitude with having at least 7 years of experience

in Service or Operations Management. You have hands-on experience in service support business

operations and conversant with data-driven Continuous Improvement models. Experienced in P2P

(Procure to Pay) services and hands-on experience in Contingent Worker program.

Ability to bring in market leading best-in-class practices to improve Cisco’s Contingent Worker Support

Experience, Customer oriented and result-driven.

Working experience in SAP Fieldglass, SERVICENOW and Click to. Chat tools.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!