Content Business Operations Analyst - Data Centre

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  • Location:
    Gurgaon, India
  • Alternate Location
    Bangalore
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1436889

GPRS's Partner Performance and Experience is a distributed team with very dedicated individuals located in every region of the world. Our strength is our diversity, we have people with different backgrounds, expertise and experiences, each making valuable contributions in the best possible way.

We bring together the power of one Partner Organization to make it easier for our Cisco Field and Partners to sell together to achieve big goals. We focus on new ways for our partners to optimize performance, scale capabilities and improve overall partner experience.

The Framework: Black Belt Academy

The Cisco Black Belt Academy is a simplified & uniform education framework that cuts across all Cisco architectures and latest solutions that helps Cisco Partners become proficient in selling, deploying, supporting and adopting Cisco’s latest technologies and software solutions.

Black Belt Academy has seen great adoption across the globe due to its unique persona-based enablement approach aimed towards training individuals inside our Cisco Partners and Distributor playing different roles (Engineering, Sales, Marketeer, CX etc.), according to their role requirements and interests, along with Return on Education metrics for both Partners as well as Cisco.

Data Center Content BOA: Role Brief

A Content Business Operations Analyst (BOA) is responsible for Global end to end ownership of Architecture and Technology under the Black Belt Academy. The BOA will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Cisco Solution Plus, Strategic, ISV and Cloud partners to deliver their joint solutions and technology Training to Cisco’s Partners, Distributors and Sales Staff.

In addition, the BOA will be responsible for monitoring the usage of the educational framework by Cisco Partners and increase traction and adoption as much as possible.

 

 

 

Roles & Responsibilities in Detail:

  • Collate, Curate and design the training and education curriculum for the entire Architecture Portfolio including: DCN – ACI, Nexus; Compute – UCS; Storage – MDS; Software – Intersight & Nexus Dashboard including all technologies and sub-technologies within that specific Architecture.
  • Identify content from all available internal/ external sources and make available to Partners wherever relevant.
  • Work with the relevant stakeholders to build and maintain the Data Center learnings on the Cisco Black Belt Academy.
  • Create/ Evaluate Quiz
  • Working with the BU and relevant Architecture stake holders in each GEO, Partner org and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy.
  • Monitoring Usage of the content by Partners and aligning Global trainings/ events to adopt increase in traction.
  • Validate content and engagement strategies with all relevant stakeholders whilst driving adoption.
  • Develop assessment criteria for successful certification and deal with partner queries wherever required.
  • Align demos & labs within these learnings to offer efficient hands-on to the cisco partners.
  • Make learning interesting & engaging wherever possible.
  • Keep the content refreshed/ updated/ maintained and launch new learning when and wherever necessary prioritizing partner growth, market trends and interest.
  • Drive Adoption of Black Belt curriculum via GEO Communities and presenting the platform Globally at several platforms to increase traction.
  • Drive alignment between Virtual and Physical training events in each Geo to track end to end education and partner capabilities.
  • Communicate with Aspirants/ Validation Engineers regarding rejection of submissions or results of screening.
  • Maintain a list of Evaluation Best Practices and Learnings
  • Host and deliver quarterly Architecture updates to the relevant Geo participants and Cisco Stakeholders.
  • Vet and validate Black Belt aligned content that is hosted by Cisco and Learning partners.
  • Building Partner and GEO Communities around education and drive Return on Education (ROE) Metrics.
  • Forecast future/ market trends and orient strategies to capture maximum benefits.

Desired technical and interpersonal skills include, but are not limited to:

  1. IT graduate with hands on experience in Cisco technologies
  2. CCNA and/or CCNP certifications (preferred)
  3. Strong communication skills
  4. 8+ years of related experience in training and enablement
  5. Very Good understanding on Cisco Architectures and Solutions
  6. Experience in Partner ecosystem (preferred)
  7. Programmability Focus and skillset (preferred)
  8. Understanding of Cisco Cloud strategy
  9. Desire and ability to learn new technology and solutions.

Preferred skills and requirements

1.     10+ Years of experience on one or more Cisco Architecture with focus on Data Center.

2.     Understanding and hands on experience preferred in the detailed sub technologies for Data Center viz ACI, UCS, Nexus, MDS, Intersight.

3.     Ability to keep up with the industry transitions & well versed with the priorities of today viz Cloud & AI.

4.     Ability to handle complex tasks and exceed client expectations.

5.     Ability to understand and capture technical as well as business requirements.

6.     Self-starter with excellent Presentation skills and consultative skills.

7.     Strong Analytical, Communication both written and verbal – Business writing skills, Interpersonal and Organizational Skills with good “people skills” to match.

8.     Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management, team leading, resource coordination and team building.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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