Consulting Engineer

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  • Location:
    Taipei, Taiwan
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1443516

Job Summary:

As a Consulting Engineer at Cisco, you will lead the design, implementation, and optimization of innovative technical solutions that drive customer success. You will act as a key technical advisor in both pre-sales and post-sales phases, bridging the gap between business needs and technical capabilities. This role requires deep expertise in wireless networking, customer-facing experience, and the ability to work across internal and external stakeholders.

Key Responsibilities:

  • Lead and execute technology design, deployment, and optimization for customer projects or accounts.

  • Support customer integration and implementation of Cisco tools, systems, and service assurance technologies.

  • Translate business requirements into scalable solution architectures.

  • Build customer test environments to validate designs and troubleshoot issues.

  • Deliver technical documentation, customer portals, and knowledge transfers.

  • Drive customer technology transitions and influence solution architectures.

  • Ensure compliance with internal policies and efficiently use tools to meet organizational goals.

  • Serve as an individual contributor on technical engagements.

  • Create and review design documentation (e.g., High-Level Design, Low-Level Design, Implementation Plans).

  • Take ownership of project deliverables and resolve complex compatibility issues using lab environments.

  • Contribute to the development of digital intellectual capital (scripts, tools, automation artifacts).

  • Act as a focal point for problem resolution and ensure timely closure of customer issues.

Decision Making / Impact:

  • Impact quality and effectiveness of project delivery for both individual and cross-functional teams.

  • Understand project scope and effectively align technical solutions with customer business goals.

Who You’ll Work With:

You’ll join Cisco's Customer Experience (CX) organization, a high-performing team of technical experts focused on delivering world-class customer outcomes. We collaborate across functions and with partners to solve complex challenges and accelerate business success.

Required Qualifications:

  • Bachelor's degree in Engineering, Computer Science, or a related field (Master’s preferred).

  • Strong experience in wireless networking and RF design for large enterprise environments.

  • Hands-on experience with Cisco wireless products including Wi-Fi 6 access points, Catalyst 9800 controllers, DNAC, ISE, DNA Spaces, and Meraki solutions.

  • Skilled in resolving WLAN issues, wireless fabric, and Software-Defined Access (SDA).

  • Proficiency in scripting and automation tools (e.g., Python), Netconf/APIs, and virtual environments (VM/container fundamentals).

  • Solid understanding of switching, routing, and enterprise network architectures.

  • Experience in presales engagements, project scoping, and leading customer accounts.

Preferred Qualifications:

  • Experience in high-density environments and IoT deployment scenarios.

  • Ability to lead migration and optimization projects across multi-site enterprise networks.

  • Experience working as the single point of contact (SPOC) for consulting engagements.

  • Prior involvement in strategic initiatives and mentoring junior engineers.

Leadership & Autonomy:

  • Operates with limited supervision and independently resolves challenges.

  • Provides mentorship and guidance to other engineers.

  • Leads initiatives and contributes to global strategies and innovation efforts.

Why Cisco:

At Cisco, we don’t just connect things – we connect everything. People, processes, data, and technology. We innovate to shape the future and enable a more inclusive world. You’ll join a diverse team that values your contributions and empowers you to thrive, both professionally and personally.

#WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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