Consulting Engineer

  • Location:
    Krakow, Poland
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1380966

What You’ll Do 

  • Lead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes. 

  • Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. 

  • Support presale activities and translate business requirements into solution design. 

  • Build customer simulations in test labs to resolve/validate issues. 

  • Build and deliver customer collateral, portals, documentation, and knowledge transfer. 

  • Drive customer technology transitions, influencing solution architectures and services. 

  • Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals. 

  • Play the role of an individual contributor. 

Decision Making / Impact  

  • Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams. 

  • Ability to understand and communicate project scope and map it to customer business goals and objectives. 

Role and specific responsibilities  

  • Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions. 

  • Takes ownership of task/project implementation for assigned engagements. 

  • Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team. 

  • Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans. 

  • Builds and/or use test environments as required to resolve sophisticated problems & compatibility issues. 

  • Demonstrates software skills and tools to configure, deploy and/or seek Cisco products and solutions. 

  • Gives in the development of digital intellectual capital (e.g. scripts, digital signatures). 

  • Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies. 

Who You’ll Work With 

CX is a team of extraordinary technical guides whose #1 focus is to deliver a best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. 

Who You Are 

Expertise  

  • Experienced knowledge in Wireless – RF design & wireless network design for large enterprise with branches. Fixing WLAN issues, Fabric enabled wireless, SDA 

  • Experience in leading large accounts as SPOC for Consulting, PDI, optimization & migration projects. Exposure to enterprise, High Density & IOT domains. Ability to have pre-sales conversation in scoping and sizing a project 

  • Technologies – WiFi6, Python, Netconf/API, fundamentals of VM/container concepts, Good understanding switching, routing and SDA 

  • Product Knowledge – Product Knowledge – Cisco Wi-Fi 6 access points, Catalyst 9800 wireless controllers, DNAC, ISE, DNA spaces, Meraki 

Leadership / Autonomy  

  • Receives limited supervision. Resolves methods and procedures on new assignments. Provides guidance and mentoring to other engineers. Translates worldwide team goals into own work assignments. 

  • Mentor / develop others. Involved in strategic projects with high clarity. The emphasis is on complexity, active participant/initiator, and leader. 

Why Cisco 

At Cisco, each person brings their outstanding talents to work as a team and make a difference.  

Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.  

We connect everything – people, process, data, and things – and we use those connections to change our world for the better.  

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.  

We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.  

#WeAreCisco  

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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