Consulting Engineer

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
    Cloud and Data Center
  • Job Id
Why You'll Love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its clients, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

You will be responsible for delivering in the architecture of Enterprise Networking, which includes Advisory, Implementation and Migration and Optimization services, for Routing and Switching, SD WAN, DNA, and Thousand Eyes technologies within Enterprise environments.

You will provide guidance and oversight to team members giving Consulting Services and Technical Support for customers during delivery projects. You will create customer deliverable documentation including Design documents, Migration Plan, MoP’s, Test Plans, recommendations of best practices for the campus networks and participate and facilitate design workshops and delivers consultancy services to customer.

Working, with both internal and external teams, you are able to come up with ways to optimize processes, and to improve productivity using automation wherever possible. You demonstrate thought leadership in solving customer’s technology challenges and helps achieve their business outcomes.

You leverage consultative approaches in building relationships with SMEs, both internal and external, to develop solutions, as well as interact with Cisco's customers working within an extended cross-functional team including project manager and account team members (Products and Services Sales; Systems and Consulting Systems Engineers). You actively participate to drive continuous improvement as a key practice

Who You’ll Work With

Customer Experience Centers (CXC)  provide flexible and innovative ways to help meet customer needs while improving profitability for Professional Services (PS) delivery teams. CXC’s highly technical global resources support customer engagements in all theaters acting as a seamless delivery partner to AS practice and theater teams.

CXC’s are located in strategic regions around the globe - Bangalore, Dalian, Mexico City, Krakow, Richardson and Raleigh (RTP) - enabling a more consistent and relevant customer experience across barriers of time zone, language and local regulations. They are looking for high skilled engineers to work across all cisco architectures like Enterprise, Collaboration, Datacenter, Service Provider & Security.

Who You Are
  • You can produce architectural design for scale networks
  • You are able to performs analysis and diagnosis of most complex networking problems and designs.
  • You are able to provide the highest-level crisis management.
  • You have the ability to act as the technical specialist for the most complex deployments and may also act in a technical team leadership capacity.
  • You can identify skills and business shortfalls and establishes programs to address them.
  • You proactively collaborate with Professional Services NCE’s to ensure optimal use of resources to meet customer needs.

Minimum Qualifications
  • Requires BS/BE/BTech degree or equivalent plus 8+ years of related experience in IT industry.
  • 8+ years of experience in Cisco R&S technologies. Any Cisco competitor knowledge will be a definite plus.
  • Certified Expertise in Routing and Switching (CCIE R/S or SP).
  • Devnet Associate
  • Knowledge in IP internetworking, LAN Switching, SDWAN, DNA, and WAN protocols. IP Routing protocols (IGRP, OSPF, EIGRP, BGP), Programming Skills.
  • Certified in Process Areas (ITIL/ TOGAF/ ISO) Working Knowledge in Quality Systems and Industry Standards.
  • Essential Skills on Enterprise branch/campus Design/Integration/Implementation with hands-on experience on Cisco Cat switch series along with ISR WAN series will be required.
  • Experience delivering projects being a team or technical lead and accountable of the customer outcomes.
  • Great leadership skills, it will be leading technical teams and managing critical situations with customers.
  • Proficient in English. Bilingual (English and Spanish) is obligatory.
  • Candidates should have work authorization for Mexico.

Desired Skills

  • Experience on Enterprise product lines like 2900, Cat 3600, 3800, 4500, 6500 ASR1K, 7200, ISR 4400. Cat9K, Viptela, DNA Center & Thousand Eyes.
  • Experience Implementing /Supporting Layer 2 & Layer 3 (VXLAN) implementation of campus network comprising of Cisco Cat 9k, ISR4k, Cat4500 will be key.
  • Experience with designing L2 and L3 vlans along with network segmentation on above Cisco platforms will be desirable.
  • Working knowledge and experience VLANs, VXLANs, WAN, OSPF, ISIS, QoS, IPv6, Multicast is a must.
  • Deep Hands-on experience in Installation, Configuration and troubleshooting and/or Network Solution designing of Cisco Routers and switches. Typical Deliverables includes but not limited to- customer audits, config translations & features; Automated/Scripted discovery audit & data validation of connected/end devices; Creating MoP’s, Optional Lab testing / validation services for service/feature interop and executing Migration windows in production environment.
  • Good interpersonal, communication, and teamwork skills with the proven ability to relate to customer representatives at various levels.
  • Good technical writing skills in Microsoft Word & Excel and have experience in writing high test and implementation / Migration plans.
  • Skills and experience in working independently, determining methods and procedures.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.