Consulting Engineer

  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1376663

What You’ll Do 

  • Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes. 

  • Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. 

  • Support presale activities and translate business requirements into solution design. 

  • Build customer simulations in test labs to resolve/validate sophisticated problems & compatibility issues. 

  • Build and deliver customer collateral, documentation, and knowledge transfer. 

  • Drive customer technology transitions, influencing solution architectures and services. 

  • Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals. 

  • Play the role of an individual contributor. 

Decision Making / Impact  

  • Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams. 

  • Ability to understand and communicate project scope and map it to customer business goals and objectives. 

Role and specific responsibilities  

  • Associate with customers along with appropriate internal and external resources' deployment/optimization of Cisco services and solutions. 

  • Takes ownership of task/project implementation for assigned engagements. 

  • Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team. 

  • Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans. 

  • Builds and/or use test environments as the need arises to resolve issues. 

  • Demonstrates software skills and tools to configure, deploy Cisco products and solutions. 

  • Gives in the development of digital intellectual capital (e.g. scripts, digital signatures). 

  • Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies. 

Who You’ll Work With 

  • CX is a team of outstanding technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. 

Who You Are 

Expertise  

  • Experience in any product lines like Catalyst 6500/4500/3850/6800. Engineer must be experienced in and have internal product and/or Architecture knowledge. 

  • Experience with at least one - Nexus 7K/5K/2K product lines will be an added advantage. 

  • Experience in BGP, OSPF, ISIS, IP/MPLS, QoS, Multicast is a definite plus. 

  • Experience Implementing /Supporting Layer 2, Layer 3 implementations will be key. 

  • Experience in Installation, Configuration and troubleshooting and/or Network Solution designing of Cisco Routers and switches. 

  • Executing Migration windows and migration projects will be a plus. 

  • Experience of 5-7 years on Cisco (CSCO) products 

  • Experience on at least 2 product like CRS-1/CRS-3, GSR 12000, 7600, ASR9K/ASR1K a plus. 

  • Knowledge with at least one competitor platform – Nortel, Juniper, ALU a plus. 

  • Knowledge of Virtualization (VMware, Openstack, Tail-f) technologies 

  • Cisco certifications (CCIP, CCIE etc.) 

  • Good experience in scripting with Tcl/Expect, Python Java and Perl 

  • Must have a demonstrable ability to relate to customer representatives at various levels. 

  • Must have good technical writing skills and have experience in writing test and implementation / Migration plans. 

  • Skills and experience in working independently. 

  • Good interpersonal and partnership. 

Leadership / Autonomy  

  • Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments. 

  • Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions. 

Why Cisco 

At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.  

We connect everything – people, process, data, and things – and we use those connections to change our world for the better.  

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.  

We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.  

#WeAreCisco  

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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