Consulting Engineer

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

Why you'll love Cisco?

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

Who you’ll work with?

CX is a team of extraordinary technical professionals whose #1 focus is to deliver best in class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and loyalty. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Customer Experience teams are the face of Cisco to our customers and, as such, they are the drivers of Digital transformation. Within Customer Experience, the Global CX Centers are the engine to this transformation for all our services offers by providing flexible and innovative ways to help meet customer needs while improving profitability for CX delivery teams. The Center’s highly technical, global resources support customer engagements in all theaters acting as a flawless delivery partner to other CX teams.

What will you do?

The Global CX Center provides flexible and innovative ways to help meet customer needs while improving profitability for CX delivery teams. The Center’s highly technical, global resources support customer engagements in all theaters acting as a flawless delivery partner to other CX teams.

  • Design, implement Cisco leading edge technologies and provide services to the largest networks and high-profile customers in the world
  • Analyze, monitor, automate repeatable tasks and optimize networks for performance.
  • Apply leading technology to address real business problems and collaborate globally to deliver high-quality, robust, repeatable and scalable services, while learning and growing as individuals
  • Apply new thinking and techniques to automate manual processes
  • Influence and/or develop software and tools in support of network design, infrastructure and technology platforms.
  • Be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues
  • Independently solve problems in complex, and unique networks with mixed environments
  • Support engineers from multiple teams as well as the field and aids them in problem resolution
  • Work on complex and diverse problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation
  • Provide systems/product training, both internally and externally, and intellectual property material
  • Provide guidance to Engineering and product organizations on future product development
  • Innovate within the strategy to create new service capabilities
  • Provide guidance and leadership on service delivery models to the Delivery teams and CX Management
  • Drive successful outcomes with Global Customer Experience Technical team.

Who You Are?

  • Seasoned professional with 10+ years in the field, consulting or support services
  • Conversational English required
  • Customer obsessed: you proactively understand customer needs and align architectural and vertical expertise to cross-functional teams to drive decisions that enhance customer value
  • Team Player: you excel in team environments taking the strengths of your peers to get to the best outcome; you have no problem asking for help and proving it if asked.
  • Results Oriented: Interest in and proven execution ability with relevant technologies and customer outcomes.
  • Responder: Skilled at incident management and managing customer expectations.
  • Effective Communicator: you have strong verbal and written communication skills, with the ability to work effectively across internal and external organizations.
  • Technical Skills:
  • Experienced in Data Center Technologies including one or more of there: Data Center Networking, Software Defined Networking, Storage Area Networking, Compute
  • Knowledge in Virtualization: VMWare or Hyper-V
  • Industry certified as CCNP, VCP, AWS Practitioner or similar
  • Self-learner and technology passionate
  • Cloud knowledge is a plus!

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.