BroadSoft Consulting Engineer

  • Location:
    Richardson, Texas, US
  • Alternate Location
    remote US or Canada
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1305338

What you’ll do

The Consulting Engineer is an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers. You will be the customer’s trusted advisor and SME helping the customer understand their network, how to reduce risks, and take advantage of the technology. You will work with Cisco Engineering to advocate for innovation for your customer, and as a liaison share a potential roadmap with your customers to help them be on the groundbreaking innovation.

Who you’ll work with

Our team supports Tier 1&2 global Service Providers and as a Consulting Engineer, you will report directly into the Customer Experience Delivery Team. You will partner with a team of other hardworking Consulting Engineers, Project Managers, and Delivery leaders passionate about our Customer’s Success and showing them the value Cisco brings to their business.

Who Are You

You are a CONSULTANT (Yes in “ALL CAPS”) and you have strong advisory, consulting and interpersonal skills coupled with deep technology skills in Cisco BroadSoft Switching platforms. As "Cisco's face to the customer", you are working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. You are a creative problem solver, who doesn't mind challenging the status quo and quick to respond to raised issues and urgent customer demands.

  • Align and drive focused work with customer's business strategy and objectives.
  • Present to executives and individual contributors, the status and business value of CX Consulting and Business Critical Services on a periodic basis
  • Drives technology design, implementation, execution and/or optimization for customer projects/accounts
  • Engage multi-functional Cisco resources to ensure comprehensive, coordinated, and unified support experience, develop internal relationships with the Cisco Business Units and Development Engineers to further customer specific issues.
  • Drives architectural, design and integration engineering for complex network infrastructure solutions. Tackle intricate, multi-functional technical issues that cross boundaries over many disparate products technologies.
  • Assists customers in analyzing and adopting standard methodologies for configuration, software lifecycle management, network health, and security.
  • Builds and maintain consultative / trusted advisor relationship with clients
  • Performs problem analysis and acts as technical specialist for the sophisticated deployments and provides highest-level crisis management.
  • Participates, contributes and shares in the development and improvement of service offerings and delivery collateral.

Desired education, skills, and certifications

  • Requires BS, CS, University degree or equivalent plus 5+ years’ experience in network engineering or telecommunications support environment.
  • CCIE in Voice; Collaborate; Route & Switch; Service Provider; or Data Center Technologies - Preferred
  • Must have proven Network design skills, with solid grasp of networking fundamentals, business continuity, redundancy and load balancing.
  • Cisco BroadSoft Switching or other class 5 feature rich telephony switch
  • Deep understanding of SIP, RTP and UDP
  • Experience with SBCs, STUN, and SIP ALG NAT
  • Experience in PRI, CAS and other voice TDM technologies
  • Prior Scripting, Python, and/or Linux experience highly desired.
  • Experience in Professional/Consulting Services or high-level support.
  • In-depth knowledge of network management, network availability & capacity planning
  • Superb communication skills to interact with and assist various levels within customer organization. Must have excellent written, verbal communication and listening skills
  • Self-motivated with proven leadership and collaboration skills

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, aggressive steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


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