Consulting Engineer - Service provider(Routing protocols and IOS-XR/NX-OS)

  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
    Networking, Service Provider
  • Job Id

What You’ll Do
Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes. Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. Support presale activities and translate business requirements into solution design. Build customer simulations in test labs to resolve/validate issues. Create and deliver customer collateral, documentation, and knowledge transfer. Drive customer technology transitions, influencing solution architectures and services. Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals. Play the role of an individual contributor.
Decision Making / Impact

  • Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
  • Ability to understand and communicate project scope and map it to customer business goals and objectives.

Role and specific responsibilities

  • Associate with customers along with appropriate internal and external resources' deployment/optimization of Cisco services and solutions.
  • Takes ownership of task/project implementation for assigned engagements.
  • Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
  • Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
  • Builds and/or use test environments as required to resolve sophisticated problems & compatibility issues.
  • Demonstrates software skills and tools to configure, deploy Cisco products and solutions.
  • Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
  • Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.

Who You’ll Work With
CX is a team of extraordinary technical guides whose #1 focus is to deliver a best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Who You Are

  • Bachelors or Master's degree in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Computer Engineering, or a similar field.
  • Aptitude for learning new technologies.
  • 5 - 8 years of experience in technical consulting, design, deployment, and troubleshooting.
  • CCNA, CCNP, CCIE desired (Routing & Switching / Service Provider).
  • Experience in Networking Protocols: thorough knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, CGNAT/ IP v6, IOS-XR/ NX-OS thorough knowledge.
  • Experience working with Cisco Products: Variants of 7600, ASR/ ISR routers, Nexus switches 7k/9k, Firepower FW, Catalyst and Variants of Cisco UCS.
  • Knowledge of TACACs, DNS, Storage systems, and network management
  • Knowledge of one computer language and programming (Java, Python, XML, REST API) frameworks
  • Possess creative problem-solving and excellent troubleshooting/debugging skills.
  • Analytically energetic with the ability to collect, organize, and analyze massive datasets.
  • Easily simplifies, communicates, and educates customers about sophisticated data and processes.
  • Disseminates significant amounts of information with attention to detail, authority, and accuracy.

Leadership / Autonomy

  • Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments.
  • Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions.

Why Cisco
At Cisco, each person brings their outstanding talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.
We connect everything – people, process, data, and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.