Who are we

The Business Entity

The CX (Customer Experience) Delivery Centers provides flexible and innovative ways to help meet customer needs while improving profitability for Customer Experience delivery teams. CX Centers highly technical, global resources support customer engagements in all theaters acting as a flawless delivery partner to Customer Experience theatre teams.

These capabilities expand Cisco's technical reach across all Cisco architectures. Through our network of CX Delivery Centers (GDCs) we enable delivery of innovative services and solutions. Our collaborative delivery model drives scalability, efficiency and innovation across the Services organization.

CX Centers are located in strategic regions around the globe - Bangalore, Dalian, Mexico City, Krakow and Raleigh - enabling a more consistent and relevant customer experience across barriers of time zone, language and local laws.

Who will you work with

CX - Migration Services Team

Migration team in the CX Centers focusing on all SP and Enterprise technologies as a Network Consulting Engineer. We need a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. With a seasoned mix of broad and deep networking knowledge and specific area expertise, as well as excellent Customer Relationship Leadership skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers. If you have driven knowledge.

Role & Responsibilities

• Responsible for delivering Cisco Advanced Services in the area of Routing & switching, which includes Advisory, Implementation and Migration services, within large Enterprise or Service Provider environments.
• Provides guidance and oversight to team members giving technical support for customers during software and hardware upgrades.
• Delivers migration plans, with a thorough understanding on networked applications and related dependencies
• Leverages consultative approaches in building relationships with SMEs, both internal & external, to develop solutions.
• Interacts with Cisco's customers working within an extended cross-functional team including project manager and account team members (Products and Services Sales; Systems and Consulting Systems Engineers).
• Creates customer deliverable documentation including Design documents, Migration Plan and Test Plans for the campus networks.
• Participates and facilitates design workshops and delivers consultancy services to customer.
• Works to understand the changing business needs and help aligning team goals to provide relevant solutions for our customers.
• Works, with both internal and external teams, to come up with ways to optimize processes, and to improve efficiency using automation wherever possible
• Demonstrates thought leadership in solving customer’s technology challenges and helps achieve their business outcomes.
• Acts as the technical Lead for most complex deployments and as a technical team leader in key engagements.
• Builds positive relationships with customers & collaborators
• Collaborates in the process of capturing, developing, sharing, and effectively using organizational knowledge and lead knowledge management in the area of Collaboration Services.
• Drive technology design, implementation, execution and/or optimization for projects/accounts to accelerate customer outcomes
• Assist customers with integration and implementation of tools, systems and service assurance for Cisco technologies
• Support presale activities and translate business requirements into solution design
• Drive customer technology transitions, influencing solution architectures and services

Desired Skills

• Experience on Enterprise product lines like 2900, Cat 3600, 3800, 4500, 6500ASR1K, 7200, ISR 4400.
• Cat9k, SD-WAN product lines knowledge will be an added advantage.
• Essential Skills on Enterprise Brach/Campus Design/Integration/Implementation with hands-on experience on Cisco Cat switch series along with ISR WAN series will be required.
• Experience Implementing /Supporting Layer 2 & Layer 3 (VXLAN) implementation of campus network comprising of Cisco Cat 9k, ISR4k, Cat4500 and will be key.
• Experience with designing L2 and L3 vlan’s along with network segmentation on above Cisco platforms will be plus
• Working knowledge and experience VLANs, VXLANs, WAN, OSPF, ISIS, QoS, IPv6, Multicast.
• Prior Experience with SDA, DNAC and SD-WAN Viptela will be preferred.
• Deep Hands-on experience in Installation, Configuration and troubleshooting and/or Network Solution designing of Cisco Routers and switches. Typical Deliverables includes but not limited to- customer audits, config translations & features; Automated/Scripted discovery audit & data validation of connected/end devices; Optional Lab testing / validation services for service/feature interop.
• Engineer must have experience of least 2000+ hours of migration windows and migration projects involving campus network. On-site or Remote migration support; High-level methodologies, MOP generation & As-Built documentation; Phased approach starting with 8-10 chassis – controlled, validated & careful migration is critical; Fully audit & own configuration translations services & ensure service readiness for migrations.
• Must have hands-on experience of 5-7 yrs on Cisco(CSCO). Alcatel Lucent (ALU) or Juniper ( JNPR) platforms, Ericsson, Extreme or any competitor knowledge will be a definite plus.
• A good communications skill is a must. Must have a demonstrated ability to relate to customer representatives at various levels.
• Must have good technical writing skills in Microsoft Word & Excel and have experience in writing high test and implementation / Migration plans.
• Coding or Scripting skills would be an added advantage
• Skills and experience in working independently, determining methods and procedures.
• Good interpersonal and teamwork skills.

Minimum Qualifications

• Requires BS/BE/B.Tech degree or equivalent.
• 6+ years of related experience in IT industry.
• 5 to 6 years of experience in Cisco R&S technologies.
• Certified Expertise in Routing and Switching (CCNP or equivalent, CCIE desired).
• Certified in Process Areas (ITIL/ TOGAF/ ISO) Working Knowledge in Quality Systems and Industry Standards.
• Working exposure in at least two Industry Verticals/Domains. Experience in Banking sector will be preferred.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco