Consulting Engineer- Routing and switching

  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

What will you do

  • Work closely across CX team to plan, craft and implement solution in service provider and enterprise environment
  • Service delivery and customization
  • Provides consultation to seek NMS product and network problems independently
  • Acts as a point of contact for the problem resolution
  • Engage with customers to build innovative solutions
  • Mentor junior engineers
  • Understanding and utilization of Cisco Best practices and internal processes
  • Setting up the lab setups to simulate the customer problems and provide the solution to the customer
  • Provides product training

Who you will work with:

Cisco Customer Experience (CX) is a team of outstanding technical specialists whose #1 focus is to help customers deploy and operate their networks optimally while delivering the best possible customer experience. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

Who you are:

  • Minimum 6-7 years experience working with NMS/ EMS product from major telecom vendors including, NOC operations, performance management, fault management and NMS product configuration/customization (FCAPS).
  • Experience working with Cisco NMS products like EPNM, CPNR, CPAR, Prime will be added advantage
  • Ability to analyze, configure and troubleshoot NMS products,
  • Virtualization (VMware, KVM) and Bare metal installation
  • Strong Unix / Linux Skills (Administration, Server tuning & Maintenance skills)
  • Sound understanding of IP Networking with knowledge of integration with NMS products.
  • Sound understanding of BSS/OSS
  • Server Hardware/OS experience on administration, sizing, tuning and maintenance of Linux and Windows Server Operating Systems
  • Automation using NMS tools or Virtualization tools
  • Experience in NetConf, Yang Modeling, SNMP, SYSLOG, IP SLA
  • Experience working with Cisco IOS XE, IOS XR
  • Knowledge of Rest API
  • CCNA/CCNP/VCP certification
  • Superb interpersonal skills, great teammate, service oriented
  • Ability to work with remote teams and different time zones
  • Independent and able to plan work according to priorities

Integration capability of NMS with OSS

  • Python/Shell/Perl/EEM Scripting/Rest API
  • Basic MySQL / Oracle DBMS skills

Why Cisco:

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are rapidly growing our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine crafting outstanding disruption. Your groundbreaking ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a lively and flexible culture that has earned Cisco global recognition as a phenomenal Place to Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.