Consulting Engineer (Intern) United States

  • Location:
    RTP, North Carolina, US
  • Alternate Location
    RTP, North Carolina
  • Area of Interest
    Engineer - Network
  • Compensation Range
    44000 USD - 130000 USD
  • Job Type
    Intern
  • Technology Interest
    Internet of Everything
  • Job Id
    1405097

What You Will Do

As a Consulting Engineer, you will gain hands-on experience with leading-edge technologies and learn from active projects. You will be mentored by some of the industry’s brightest minds who will help you challenge and develop your technical, business, and interpersonal skills.

At Cisco, we value your ideas and perspectives. We encourage you to innovate and push boundaries. You will mature your skillset as a consultant, and actively engage with our retail, healthcare, education, and public/private sector customers to design and deploy the right technical solutions for their business needs, no matter where they are in their customer journey.

Introducing the Cisco Customer Experience Consulting Services Internship Program

As a Consulting Engineer within the Cisco Customer Experience (CX) Consulting organization, you will collaborate closely with experienced Consulting Engineer mentors and intern-peers over a 12-week structured internship program.

You will work with your team to gain experience with real-world customer environments and create tangible impact. You will work to design and deliver technology solutions that help Cisco customers to achieve their business goals. You will partner with peers from the Data Center, Cloud, Security, Collaboration, and Enterprise Networking architectures. Some highlights for the program structure include:


  • Onsite (in-person) 12-week internship program in RTP, North Carolina (beginning in May)
  • Mentor and Manager commitment on a 1:1 basis, with access to join active internal and customer facing projects;
  • Comprehensive technical trainings focused on enabling you to work with Cisco technologies and, if you desire, to become Cisco certified;
  • Comprehensive consultant development trainings that will enable you to understand customer needs, translate them to technical requirements and communicate outcomes and benefits.

As a result of participating in the Consulting Engineer internship Program you will have the opportunity to be considered to receive an automatic offer to return to Cisco. If you are a rising Sophomore or Junior, you will have to opportunity to return to Cisco as an intern the following Summer and keep developing your skill from the point where you stopped. If you are a rising Senior, you will have the opportunity to return to Cisco as a full-time employee within CX GES organization with the start date set to the first week of August after your graduation (Fall semester of the following Year). In this case, you will join our Early-in-Career program, a 12-month long program designed to build technical and consultative skills as well as to provide you with a level of business acumen that will enable you to build a strong successful career in the technology industry.


Cisco Customer Experience Consulting Services

Cisco CX Consulting Services enables Cisco customers to extract maximum value from their Cisco Solutions and achieve their business goals quickly and securely. Our teams are organized by Technology groups, allowing Consulting engineers to develop in-depth knowledge on specific products and services. Our technology groups are:

  • Automation & Orchestration
  • Collaboration
  • Data Center
  • Enterprise Networking
  • Security

While applying to a Consulting Engineer Intern position, you will be required to select one of the Technology groups to join during the Summer. Be aware that changes during the Summer are not allowed.

In the following sections you will find additional information on the work done by each group.


Automation and Orchestration Consulting Services Internship

Orchestration and Automation is now a key part of any technology and in our organization, we bridge the gap between what products do and customers need. As Software Consulting Engineer Intern, you will work directly with your Manager and Mentor to gain an understanding of how to develop software using CSDL processes, across different Cisco technologies. You will have the opportunity to participate in one or more projects, and interact with customers, Software Architects, Delivery Engineers, Managers and Cisco CX Leadership.


During the program you will participate in day-to-day delivery activities, customer meetings, deliverable creation, building labs, software development phases, DevOps, deployment, and troubleshooting. You will have the opportunity to leverage your coursework and experience in real-world Software engineering development cycles as full stack developer. You will also be stretched in technologies that you likely have not been exposed to yet, such as:

  • Programming Languages
  • Rest API
  • Development Platforms
  • Software Engineering Principles
  • Automation Tools
  • DevOps

Collaboration Consulting Services Internship

You will work directly with your Manager and Mentor to gain a picture of how to deliver Collaboration processes, technologies, automation, and services. You will have the opportunity to participate in one or more projects and interact with customers, Collaboration Delivery Engineers, Managers, and Cisco CX Leadership.


During the program, you will participate in day-to-day delivery activities, customer meetings, deliverable creation, building labs, and troubleshooting. You will have the opportunity to leverage your coursework and experience by working in real-world customer production environments, identifying impactful automation opportunities, troubleshooting Collaboration components, and consulting for large, enterprise customers. You will also be stretched in technologies that you likely have not been exposed to yet.

Collaboration technologies and processes that you will have the opportunity to work with:

  • Unified Communications
  • Unified Contact Center
  • Webex Calling
  • Webex Contact Center
  • Webex Meetings and Video
  • Collaboration Desk and Room Endpoints

Data Center Consulting Engineer Consulting Services Internship

You will work directly with your Manager and Mentor to gain a picture of how to deliver Data Center processes, technologies, automation, and services. You will have the opportunity to participate in one or more projects, and interact with customers, Delivery Engineers, Managers and Cisco CX Leadership.


During the program you will participate in day-to-day delivery activities, customer meetings, deliverable creation, building labs, and troubleshooting. You will have the opportunity to leverage your coursework and experience in real-world delivery activities, Customer meetings, deliverable creation, build-out of Data Center fabrics, and troubleshooting implementations. You will also be stretched in technologies that you likely have not been exposed to yet.

Some of the Data Center technologies and processes that you could have the opportunity to work with:

  • Data Center Cloud Networking
  • Data Center Compute and Virtualization
  • Data Center Cloud Automation
  • Data Center Management Platforms
  • Hybrid Cloud Computing
  • Data Center Software Defined Technologies
  • AppDynamics & ThousandEyes for Full Stack Observability

Enterprise Networks Consulting Services Internship

You will work directly with your Manager and Mentor to gain a picture of how to deliver Enterprise Networking processes, technologies, automation, and services. You will have the opportunity to participate in one or more projects, and interact with customers, Delivery Engineers, Managers and Cisco CX Leadership.


During the program you will participate in day-to-day delivery activities, customer meetings, deliverable creation, building labs, and troubleshooting. You will have the opportunity to leverage your coursework and experience in real-world Enterprise Networking and potential Automation activities. You will also be stretched in technologies that you likely have not been exposed to yet.

Enterprise Networking technologies and associated processes that you will have the opportunity to work with include, but not limited to:

  • SDWAN
  • Meraki
  • DNAC
  • Wireless

Security Consulting Services Internship

Cisco customers are under constant pressure to keep up with the latest cybersecurity threats. As a Security Consulting Engineer Intern, you will work directly with your Manager and Mentor to gain an understanding of how to deliver security processes, Cisco security technologies, automation, and services. You will have the opportunity to participate in one or more projects, and interact with customers, Delivery Engineers, Managers and Cisco CX Leadership.


During the program you will participate in day-to-day delivery activities, customer meetings, deliverable creation, building labs, and troubleshooting. You will have the opportunity to leverage your coursework and experience in real-world cybersecurity, networking, and automation activities. You will also be stretched in technologies that you likely have not been exposed to yet, such as:

  • Cisco Identity Services Engine
  • Cisco Secure Firewall
  • Secure VPN Technologies
  • Secure Network Analytics
  • Automation


Who You Are?

  • You are a rising University/College Junior or Senior, studying toward a Bachelor’s or Master’s degree in Information Systems, Cyber Security, Computer Networking, Computer Science or Engineering.
  • You have working knowledge of IT systems, networking concepts, TCP/IP protocols, network devices and applications, and the OSI model.
  • You are proficient in Python (or any other programing language). Knowledge of REST APIs and Automation are not required but will be considered a differentiator during the selection process.
  • You are interested in the consulting aspect of the job and enjoy interacting with customers and peers.
  • You feel comfortable delivering technical presentations, working on laboratory environments, and creating project documentation.
  • Comfortable handling ambiguity, time management, and unknowns associated with technical project work.
  • Strong analytical and problem-solving skills with the ability to think critically and troubleshoot.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re only about hardware, but we’re also a software company, a security company, a blockchain company, and an AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

“Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it).

Day to day, we take accountability, we take bold steps, and we take difference to heart. Without diversity of thought and commitment to equality for all, there is no moving forward.


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share