Consultant, AI and Automation

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  • Location:
    San Francisco, California, US
  • Alternate Location
    Anywhere within the United States
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Compensation Range
    158400 USD - 264000 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1441729

The application deadline is expected to close on July 1, 2025. 


Meet the Team

Join the AI Solutions Consulting Group at Cisco—a cross-functional team that sits at the intersection of innovation, customer experience (CX), and enterprise AI. We are focused on delivering transformative AI capabilities across the CX ecosystem, driving early adoption, and shaping the way Cisco builds, sells, and scales AI for CX.


Your Impact

As an AI Solutions Consultant, you will play a critical role in accelerating Cisco’s AI adoption strategy within the Customer Experience domain. You'll engage directly with early customers, pilot new solutions, and design scalable go-to-market processes that enable broader field teams to succeed. You'll also serve as a trusted advisor and collaborate across engineering, product, and sales to ensure AI solutions deliver measurable business outcomes.

  • Act as a subject matter expert and advisor on CX AI for customers, partners, and internal teams.
  • Drive early customer engagement and co-design deployments that validate and scale AI use cases.
  • Create referenceable consulting methodologies and reusable artefacts for broader field enablement.
  • Translate real-time field insights into actionable feedback for product teams.
  • Lead customer pilots and develop scalable deployment frameworks.
  • Evangelize Cisco’s CX AI portfolio internally and externally, aligning feature development with customer needs.


Minimum Qualifications

  • Bachelors with 8+ years, OR Masters with 5+ years of experience in CX or contact center space.
  • Demonstrated experience consulting on enterprise CX and AI solutions in the contact center space.
  • Hands-on experience with conversational AI platforms and real-time analytics.


Preferred Qualifications

  • Strong consultative and problem-solving skills with the ability to align AI solutions to enterprise business goals.
  • Excellent communication skills for both technical and non-technical audiences.
  • Ability to work cross-functionally with product, sales, and engineering teams.
  • Deep customer empathy and experience leading strategic conversations with business and technical stakeholders
  • Familiarity with Cisco’s CX product portfolio.
  • Knowledge of BPO operations and contact center metrics.
  • Awareness of competitive CX AI offerings and emerging industry trends.
  • Product mindset and experience creating scalable, repeatable frameworks or methodologies.


#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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