Collections Associate

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  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Finance
  • Compensation Range
    77600 USD - 100900 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1446417

Application window is expected to close on 09/14/2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Candidates must be located in the posted location.

Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes one or two days of in-office attendance each week, with limited exceptions.

Meet the Team

Join a dynamic and collaborative Collections team (also known as the Invoice to Cash team) that works closely with various Finance groups including Sales Finance, CX Finance, Tax and Revenue Accounting, alongside Sales and Operations teams. You will be the face of Cisco in customer engagements, directly contributing to improving cash flow and driving profitable growth!

Your Impact

As an I2C Collections Analyst (Business Ops), you will play a pivotal role in ensuring detailed financial operations while handling a portfolio of accounts across the US/Canada region. This role is exciting because it offers the opportunity to drive efficiency, accuracy, and collaboration across multiple teams and customers. Your responsibilities include:

Strategic Portfolio Management: Lead the Component Business Model (CBM) portfolio for the US/Canada region, minimizing delinquency across A/R aging buckets in alignment with industry benchmarks and guidance from the Collections Manager.

Daily Excellence with High-Radius: Complete CBM worklists daily within High-Radius, demonstrating precision and accountability.

Master Accurate Billing: Ensure timely and error-free billing in customer portals such as Amazon, SPS Commerce, and others to keep operations smooth and efficient.

Cash Flow Champion: Accurately forecast monthly cash flows and provide weekly updates to the Collections Manager for complete visibility and control.

Order Management Expertise: Perform daily reviews and releases of orders focusing on accuracy and timeliness.

Build Strong Customer Relationships: Develop and strengthen partnerships with customers’ A/P departments, fostering trust and long-term collaboration.

Collaborate Across Teams: Engage with cross-functional teams including Sales Finance, CX Finance, Tax and Revenue Accounting, Sales, and Operations to resolve disputes and drive issue resolution efficiently.

Innovate and Improve: Identify areas for improvement in the Invoice to Cash process and recommend practical, impactful solutions.

Support When It Matters Most: Assist the CBM orders team with critical tasks on the Saturday of Quarter-End as a standout colleague.

Minimum Qualifications

  • University Graduate in Finance, Accounting, and/or Math.
  • 3+ years of related experience.
  • Experience in the Invoice to Cash space (Collections, Cash Applications, Accounts Receivable).

Preferred Qualifications

  • Experience with Oracle R12 and High-Radius.
  • Strong analytical and time management skills.
  • Strong interpersonal skills and ability to make logical decisions.
  • Confident and capable of following defined processes and suggesting improvements.
  • Good problem-solving skills and ability to report clearly on performance.
  • Extraordinary teammate but also able to work independently on projects.
  • Able to balance understanding of internal and external client needs with Cisco's collection policies and business needs.

Why Cisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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