Collaboration - Global Partner Success Manager
Area of InterestSales - Services, Solutions, Customer Success
Technology InterestCollaboration, Video
Cisco Cloud Collaboration products and services lead the market. We count the world's best-known brands as customers and the largest service providers as partners. Within Cisco, our team's vision is to accelerate our customers’ success, and profitable growth for Cisco and our partners, by delivering the best customer experience in the industry. We are customer-obsessed!
As a Global Partner Success Manager for Webex, you will be responsible for working together with a named, strategic partner for them to deliver on the promise of the lifecycle of the Cisco customer experience in providing Onboarding, Adoption, Expansion, and Renewal.
With a customer-first approach, you will be the partner’s key contact for driving Cloud Collaboration Customer Success. You will enable and support them to provide great customer experience, drive proactive adoption, retain and grow their customer base while executing on strategic initiatives. You will assist your partner in implementing and understanding customer success as a strategic advisor and consultant.
As an ideal candidate, you have expertise in developing and maintaining cross-functional relationships, translating business value to the customer, and driving execution with the partner of key metrics. You possess a solid understanding of how to identify business outcomes and develop a strategic plan to help the customer meet those defined goals.
Experience in strategic alliances, business development, and customer success required, ideally within Tech or SaaS based company.