Cloud Support Engineer

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  • Location:
    Dalian, Liaoning, China
  • Area of Interest
    Security
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Security
  • Job Id
    1426939

Cloud Support Engineer

 

As a Cloud Support Engineer within the Security and Trust Organization you will provide technical assistance and support automated tools and processes for Cisco’s cloud security program. This is a technical role that will support a multi-functional team delivering security solutions to business and IT teams operating within China. The successful candidate is able to demonstrate technical skills, customer service abilities, and problem-solving capabilities.

 

What You’ll Do

  • Respond to customer queries related to cloud security vulnerabilities and automated cloud security guardrails in a timely manner.
  • Create and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
  • Diagnose and resolve technical issues involving cloud platforms and security risks associated with using them.
  • Monitor system performance and provide regular reports to management and customers regarding uptime, performance, and security metrics.
  • Work closely with the Cloud Security Architecture and Services & Operations functions to support and operationalize the security tool set.

 

Who You'll Work with

You will work with exceptional security professionals with technical expertise in various cloud security domains. The team comprises of Cloud security architects, engineers, operators and program managers that help design, implement and operate cloud security solutions for the company. You will also frequently partner with product architects and SRE engineers to provide support and resolve technical issues.

 

Who You Are

Minimum Qualifications

  • 3+ years of experience in a cloud support engineer role
  • Bachelor's degree in cybersecurity, engineering, or a related field
  • Experience with multiple cloud platforms such as AWS, GCP, Azure with in-depth understanding of their service offerings
  • Experience with scripting and automation (Python, PowerShell, etc.) for cloud environments.
  • Excellent communication and presentation skills with the ability to speak to both business and technical audiences with brevity and clarity.

 

Preferred Qualifications

  • Knowledge of cybersecurity best practices for cloud environments.
  • Experience with SIEM solutions like splunk

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Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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