Cloud Collaboration Business Analyst

  • Location:
    Feltham, England, United Kingdom
  • Area of Interest
    Administrative and Business Support
  • Job Type
  • Technology Interest
    Collaboration, Video
  • Job Id

Ever wondered what it would be like to immerse yourself in an opportunity to drive technology disruptions in the world, while making employees more productive?  What would it feel like to be part of the collaboration tools that are enabling millions of people to work from home during this pandemic and still be effective?


This is an excellent opportunity to be a part of a dynamic, global team in which everyone collaborates to achieve a common goal of improving the digital employee experience.  We are looking for a candidate, who thrives in a fast-paced, dynamic working environment. 



What You’ll Do

As a Business Analyst, you will analyze complex business problems in the collaboration space, leveraging business and technical expertise to deliver business outcomes. You will also:

  • Engage with business stakeholders and cross-functional teams to understand business requirements to deliver end-to-end solutions.

  • Provide technical expertise to advise on solutions, including standard products and features to address business issues and opportunities.

  • Define and maintains architecture standards, to ensure that application portfolio is aligned with business strategy.

  • Develop business process architecture to onboard new capabilities


In the end, the outcome is: help people, connect lives, and change the world – that’s what we do.


Who You'll Work With


IT Cloud Collaboration team delivers virtual/cloud collaboration tools such as Webex Services – video meetings, instant messaging, and team collaboration to the Cisco workforce.  This includes change management, training, and operational excellence.  You will be working with a fantastic global team of IT engineers, architect, service manager, communication manager, project managers, and analysts to deliver regular Cisco product releases.


Who You Are:


If you have an authentic passion for learning new and upcoming technologies, making businesses better, and providing value to stakeholders and teammates, this role will be of interest to you.


You will bring:


  • 5+ years of Business Analyst experience.

  • Demonstrated leadership and management experience

  • Able to combine technical and business considerations in analytical thinking

  • Actively contributing to business planning and insights to support decision-making in short, medium- and long-term periods.

  • Knowledge of industry practices and products

  • Bachelor’s degree in a Technical field, or related vocational diploma


Desired skills:

  • Experience delivering complex business solutions and managing business processes, policies,

  • Possess general knowledge of Cisco Collaboration products and understanding of IT functions

  • Detail oriented and data driven.

  • Comfortable with data, process flows, and systems thinking.


Why Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.


We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!


But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)


Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.


So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.