Client Delivery Manager - Czech speaking

  • Location:
    Prague, Czech Republic
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1260207
New

Who You'll Work With

As part of Cisco’s Customer Experience (CX) organization, the Customer Delivery team is responsible for the service delivery to enterprise customers. The purpose of the Customer Delivery team is to be the single point of contact for Cisco Services, positioning and executing valuable customer outcomes, improving results and creating a simplified customer experience. The Customer Delivery team is accountable for customer satisfaction, account growth, managing customer deliverables and partnering with Sales.

You will collaborate with Account Teams (Sales), Project Managers, Engineers and Architects to ensure the highest level of client satisfaction together with the Business Development and Customer Success teams.


What You'll Do

The Client Delivery Manager is responsible for leading our customers to Business, Innovation and Operational Outcome based solutions. The role involves extensive interaction with the client, sales, systems engineering, product development, and other members of cross-functional teams. Account engagement is focused on the delivery of new or enhanced services to drive improvement of customer satisfaction through the use of technology, service management and project management, rather than extensive technical skills but a solid understanding of the customer services solutions and install base is often required to manage competing interests.

Day to day tasks include:

  • Understand customer needs, map them to Cisco services solutions, collaborate on drafting business offerings
  • Scope, price and contract (RFI, RFP response active participation) service engagements
  • Develop collaborative partnerships with the customer and their vendors & Cisco partners
  • Own customer relationship and satisfaction from service delivery perspective – single point of contact for services, customer advocacy
  • Service delivery Governance and Metrics Alignment, set up delivery governance models, teams and processes, ensure contract and KPI adherance
  • Crisis Management Leadership – Cross Functional Team Building – lead and steer exec-level service escalations across all Cisco teams
  • Drive profitable services revenue growth including revenue forecasting and margin management (account profitability)
  • Influence customer decision making through thought leadership on technology drivers for their business
  • Act as the single delivery owner for the entire services portfolio


Who You Are

  • You have strong financial and business acumen – knowledge, skills and understanding of P&L management, business concepts, tools and processes for making effective business decisions
  • You are a good listener
  • You have a background in Service Delivery and/or Program Management, Services Presales
  • You’ve encountered Cisco technologies and/or complex service solutions
  • You bring innovative solutions and delivery processes to our customers
  • You have a Bachelor's Degree in Engineering, Computer Science or Economics 
  • You possess a solid IT or technology pre-sales experience
  • You can influence and communicate effectively to senior-level leadership 
  • You have overall good interpersonal and communication skills
  • Change will be a constant, so you will need to adapt  to changing environments and priorities
  • You are able to use a range of leadership styles from collaboration and partnership to command & control based on business conditions and day-to-day demands of the role
  • You speak impeccable English and fluent Czech, German is an asset
  • You thrive on working with people from different cultures and countries
  • Permanent place of residence ideally in Prague, Czech Republic


Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


#LI-MW1


Share