Campaign Delivery Executive

  • Location:
    London, United Kingdom
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1381603

The UK Bureau Delivery Team works with Major UK Network operators, among other industries, using Webex Campaign – a bespoke, in-house platform that enables the team to build, test, and deploy – to deliver SMS, MMS and Email campaigns to the client’s request. 

The successful candidate will be experienced in using web-based applications to deploy client campaigns, be able take ownership of their campaigns, and possess the dedication and attention to detail to deliver a variety of projects on time and to high client satisfaction.

Core Responsibilities:

  • Complete training on Webex Campaign and gain a practical understanding of all the capabilities it has to offer. We offer full training, tailored to your preference and pace
  • Build and deploy multiple cross-channel campaigns via SMS, MMS and Email, often working on multiple different campaigns at one time
  • Liaise with CISCO clients and other partners in the support of deploying campaigns
  • Ensure all processes and client briefs are followed, and campaigns are delivered correctly, on time and to the exact client spec
  • Provide feedback internally and externally for any learnings/ways of improving for next time
  • Think critically, and see opportunity for more efficient/beneficial ways of working, as well as ways to provide the best customer experience on behalf of our clients
  • Provide additional client support e.g. troubleshooting, training on the dashboard for new members of the client’s teams
  • Produce a weekly report on activity to the Senior Campaign Delivery Manager
  • Work with the development team in India on troubleshooting, as well as finding new capabilities for clients that use Webex Campaign 
  • Assist in the implementation of mobile optimised email capability 
  • Drive the progression of the Bureau as a managed service within the existing client base and increase its exposure to other parts of our clients businesses 
  • Provide reporting and insight to campaign performance to existing clients 
  • Develop and learn how to use Webex Connect across other channels such as RCS, ABC and Whatsapp

Key Performance Indicators:

  • Campaigns deployed for clients on time and to exact requirements 
  • Innovation for new capabilities 
  • Building relationships within our clients and driving new solutions 
  • Meet quarterly KBT’s as set by your line manager and the Head of Managed Services
  • Drive increased use of Webex Campaign by our clients 

Who You Are

Experience, qualifications, and technical knowledge:

Must have:

  • Minimum experience of 1 year working in campaign management (includes planning, deployment and evaluations) 
  • HTML experience
  • Ability to work independently as well as in a team
  • Excellent communication skills
  • Looking for a supportive and collaborative team and company environment
  • A proactive and can-do attitude who is always willing to support, push themselves, and learn more

Desirable:

  • A relevant degree
  • Experience with using Microsoft office applications
  • Experience in a CRM discipline
  • A technical background or strong interest in technology
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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