CX Renewal Specialist Business Analyst

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
    AI or Artificial Intelligence, Big Data, Analytics, Cloud and Data Center, Collaboration, Video
  • Job Id

What You'll Do

You will plan, direct and coordinate sales readiness activities for CX Renewal Specialist organization globally as part of the CX Renewals Operations team.  This includes sales planning and operations support, process advisory services to the CX Renewals Specialist team (the internal Customer) to help drive sales productivity in support of enabling sales growth. You will work closely with multiple cross-functional teams across WW Sales, CX Strategy & Planning, CX Finance, Sales Operations, Analytics etc.

You shall be responsible for:

o   Governance, facilitation, coordination and the overseeing of the New Year Readiness (NYR) process for CX Renewal Specialists globally across account transfers, goalsheet target distribution, SHARE hierarchy, goaling & compensation (incl. KSO, Architectural Plan Set up )

o   Change management for any operational implications as a result of Go-To-Market changes, NYR updates, Sales Priorities etc

o   SME on Renewals Specialist compensation and Go-To-Market

o   Become a trusted advisor for the CX Renewals Specialist teams; Support CX Renewals Operations in making critical business decisions providing solid fact-based analysis

 Who You'll Work With

The CX Renewals Operations team is responsible for business intelligence, growth identification, market and sales strategy, planning, field enablement and sales operations for Cisco’s recurring revenue stream. The team drives initiatives from conception to execution, fostering alignment across theatres, segments and functions, seeking excellence and consistency in management practices with the ultimate goal of accelerating Cisco's recurring revenue growth. 


Who You Are

Critical personality attributes include - a hands-on, can-do attitude and a highly collaborative style. You need to be a calm, self-motivated individual with a strong focus on delivery under tight timelines. Ability to influence, collaborate with multiple cross-functional teams & work with resources, in a ‘virtual’ style, that are not under direct control will determine success in the role. 

The ideal candidate will have a combination of previous sales operational expertise, analytic horsepower, logical reasoning ability and ideally, an understanding of Cisco products and solutions. 


The minimum qualifications for the role:

● 2-3  years in a sales or renewal operations, program, project or functional management position.

● Knowledge of Cisco Sales Operations basics – Share hierarchy, New Year Readiness, Goaling and Compensation.

● Ability to interact with multiple cross functional teams

● Ability to work independently and proactively.

● Works effectively with regional and global teams.

● Excellent program & project management skills.

● Ability to develop & present strong data driven business proposals.

● Excellent communications & presentation skills.

● Knows how to have fun.


Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 


We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 


We Are Cisco.