CX Product Manager

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

CX Product Management team is looking for a Senior Product Manager for Digital Intellectual Property (IP). Digital IP is focused on the creation of machine consumable IP that contains Cisco and industry knowledge to provide automated customer insights. You will be responsible for the prioritization of solution and architecture requirements for new functionality and the unification for several capabilities that enables new business opportunities. The capabilities will be managed through their lifecycle to make continual improvements to drive value for customers. You will engage with geographically dispersed stakeholders to understand complex requirements and implement them in products that are API, edge, and cloud solutions. You will establish collaborative relationships to have regular sessions to establish priorities, determine and drive successes, and address challenges to drive CX Offer deliverables.

Who You'll Work With

 CX Product Management team plays a pivotal role working collaboratively across the organization to deliver customer requirements that enable CX offer capabilities for customer, partner and employee interactions. As a Product Manager you will work cross functionally with other Product Managers, Business Units, Technical experts, and CX Engineering to prioritize digital IP requirement and solution requirements that enables business value for CX offers. You will work with creators and innovators to drive the Unified IP strategy for maximum reuse to enable the best customer experience and value. You will be responsible for translating business requirements into functional requirements for engineering. You will be part an innovative team to capture high impacting customer requirements for Digital IP. The team works with Engineering to deliver capabilities for CX Service offers. We deliver innovative capabilities for our customers in an agile environment. We take pride and ownership of our products.  We work hard but have a lot of fun doing it. 

 Who You Are

You are a Senior Product Manager with 10+ years’ experience in delivering complex web applications and/or technical projects. You have a Bachelor’s degree in EE, CS or equivalent required. You are customer focused to drive the best user experience. Having experience with Cisco services and customer success is a plus. Agility is part of your DNA and you thrive with change. You have experience with Iterative and agile methodology. You will work with CX teams to develop product strategy in support of the services needed for multiple capabilities, identifying requirements, key product coverage needs, gaps etc. You are strong communicator able to lead complex discussions to ensure all business requirements are captured and understood. You can collaborate and co-create sound, high impacting agile requirements that can be translated into user stories and a prioritized roadmap. You will manage the capabilities lifecycle which includes identifying new ways to support the business, opportunities to consolidate, optimize and re-use, evolve capabilities making them easy to use and drive automation. You are a good leader, excel in a team environment and have good communication skills. Most importantly you are be self-driven. 

 You have experience in the following:

-       - Software development, understand environments, automation and software delivery.

-       - Understand systems required for creating reusable software and IP

-       - Experience with python, Ansible, Java, GO, XML, Regex, etc.