CX IB PRO APJC IB Consultant

  • Location:
    Dalian, Liaoning, China
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1287465

Who We Are

Customer Experience is a team that accelerates our customers’ success and provides profitable growth for Cisco and our partners by delivering the best customer experience in the technology industry. Our values run through everything we do. Customer Obsession, Trusted Expertise and Outstanding Together..

Team Description

CX IB programs and Renewals Optimization has a vision to maximise the opportunity presented by our installed base to maximise ATR and ARR through enabling sales execution of installed base programs, and optimising our data, tools, policy and process.

Responsibilities

Collaborates with IB Analysts to define customer scope and hierarchy definition

 

Supports the Renewal Manager (RM) in the renewals motion with the customer (partner) in partnership with the account team from opportunity identification to close

 

Review IB Analysts aggregated customer IB view to enable RM’s and Account Teams to execute against agreed product, software and service strategy

 

Delivers analytical work (Customer insights) to enable the RMs to identify and execute timely renewal and expansion opportunities

 

Offers recommendations to RMs and Account teams for solution gaps/upsell and cross-sell potential across annuity and product

 

Enables RMs to provide risk assessment at T-9, T-6 and T-3 for all contracts, products and services

 

Ability to present to the customer the IB findings if requested by RMs or Account team

 

Facilitate and own weekly pipeline progress calls with IB Analyst

 

Facilitate and own Theatre Monthly Operations Reviews with IB Analyst Managers, Renewal Managers, IB Consultant & IB Analyst Leader

 

As SME owns the SFC qualification and pre-assurance process, whilst supporting RMs and Account team on the commercial modelling

 

The role will develop into 70% IB Consultant core / 30% initiative based responsibilities

Requirement : 

Good command of Japanese/ English  or Korean/English

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

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