CX IB PRO APJC IB Consultant
Location:Dalian, Liaoning, China
Area of InterestCustomer Experience
Who We Are
Customer Experience is a team that accelerates our customers’ success and provides profitable growth for Cisco and our partners by delivering the best customer experience in the technology industry. Our values run through everything we do. Customer Obsession, Trusted Expertise and Outstanding Together..
CX IB programs and Renewals Optimization has a vision to maximise the opportunity presented by our installed base to maximise ATR and ARR through enabling sales execution of installed base programs, and optimising our data, tools, policy and process.
Collaborates with IB Analysts to define customer scope and hierarchy definition
Supports the Renewal Manager (RM) in the renewals motion with the customer (partner) in partnership with the account team from opportunity identification to close
Review IB Analysts aggregated customer IB view to enable RM’s and Account Teams to execute against agreed product, software and service strategy
Delivers analytical work (Customer insights) to enable the RMs to identify and execute timely renewal and expansion opportunities
Offers recommendations to RMs and Account teams for solution gaps/upsell and cross-sell potential across annuity and product
Enables RMs to provide risk assessment at T-9, T-6 and T-3 for all contracts, products and services
Ability to present to the customer the IB findings if requested by RMs or Account team
Facilitate and own weekly pipeline progress calls with IB Analyst
Facilitate and own Theatre Monthly Operations Reviews with IB Analyst Managers, Renewal Managers, IB Consultant & IB Analyst Leader
As SME owns the SFC qualification and pre-assurance process, whilst supporting RMs and Account team on the commercial modelling
The role will develop into 70% IB Consultant core / 30% initiative based responsibilities
Good command of Japanese/ English or Korean/English
We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.