CX Customer Success Platform Business Analyst

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
    San Jose, CA or anywhere in USA
  • Area of Interest
    Business Development
  • Job Type
    Professional
  • Technology Interest
    Big Data, Analytics
  • Job Id
    1297463

What You'll Do

CX Digital Transformation (CXDT) team is looking for a Business Analyst and Product Owner for Customer Success Platforms. CXDT is focused on creating world class expereinces on internal platforms for Cisco's Customer Success field to deliver workflow automation, critical data and insights. You will establish collaborative relationships to have regular sessions to establish priorities, determine and drive successes, and address challenges to drive CX Customer Success.

 

Who You'll Work With

This role will work with a cross functional team from CX Operations, CX Engineering, CX Product Management and IT teams in understanding the business trategy, outcome and goals and translating them to meaningful processes, product features and capabilities. This role will then work with IT scrum teams to deliver on the business priorities. Success in this role will be based on ability to translate abstract business needs to concerte deliverables and delivering those on a release schedule. This role will also work with the Product Owner to maintain and manage the backlog and roadmap of product features and capabilities. 

At a minimum, we require:

· 4+ years of CX experience in customer and/or partner processes and systems

· Data analytics experience with tools like Tableau

· Exceptional Excel and power-point skills

· Outstanding communications skills

· Experience or willingness to be a strong business partner

· BA/BS in IT, Business or related major

Helpful skills - not required, easy to teach:

· Agile/Scrum

· Rally

· Aha

 

Who You Are

You are self-motivated, customer obsessed and pay attention to detail. You excel in a team environment and have good communication skills.

Saleforce Sales Cloud expereince and an understanding of customer life cycles, recurring revenue and customer success are key to being successful in this role.

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