CX Customer Delivery Leader (People Manager)

  • Location:
    Seoul, Republic Of Korea
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id
Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

해당 포지션은 현재 적극적인 채용을 진행하고 있지 않습니다. 하지만 시스코와 함께 하기 위해 이력서를 미리 등록하여 주세요! 추후 좋은 기회가 있거나, 포지션 채용이 시작된다면, 가장 먼저 이력서 검토 후 채용 절차를 안내드리도록 하겠습니다.

Why You'll Love Cisco
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything imaginable, from entertainment, healthcare, and education, to public and private sectors, smart-cities, and everyday devices in our homes. Here, that means we will take creative ideas from the drawing board to dynamic solutions that have real world impact. Cisco is evolving a rich solution portfolio of next generation software, hardware, and services to meet customers' changing business requirements in the digital economy.

What You’ll Do
This position serves as the leader of Customer Delivery for Customer Experience (CX). This role is a partner to Cisco Sales in enabling customer success with Cisco Architectures and Solutions.

As the Customer Delivery Leader, you are responsible for leading an organization in Strategy and Execution across 3 areas: a) Run and Grow the services business of today, b) Seed the Business of the Future, c) Being Extraordinary Together by focusing on people as our most important asset.

Furthermore, as the manager you'll lead employees to achieve growth, profitability (P/L), customer satisfaction and contractual fulfillment, and create opportunities for empowered people to deliver exceptional results and grow their careers.

Strong executive presence is expected where the ideal leader has a track record for placing equal emphasis on how results are produced and what the results yield in impact.

Securing results in execution requires a strong commitment to customer success and ability to empower and coach managers and other leaders.

Who You’ll Work With
The Cisco CX Organization transforms how our customers protect our nation, serve our communities and educate the workforce of tomorrow.

We connect people and technology. We innovate in all facets of our work, from customer satisfaction to operational excellence to mission success.

Finally, we lead our customers by focusing on their needs, by owning their problems, by building relationships, by simplifying technology, and by delivering profound impact on their mission in the Korea and across the globe.

Who You Are
As a Customer Delivery Manager you will be responsible for setting the strategic services direction that anticipates and addresses the business and technology needs for our customers.
  • 15 years relevant industry related experience (e.g. IT domain expertise) and strong service business understanding
  • Advisor relationships with customers, focused on outcomes
  • Align with CX peers to ensure that the interaction with our customer is seamless and drives the success and use of our solutions
  • Effective people management, leadership, and conflict management skills
  • Skilled at building high performance teams and inspiring and developing people
  • Ability to work cross-functionally and building business partnerships with customers
  • Experienced in identifying complex issues and resolving complex problems impacting strategic direction of the organization
  • Financial and Business Insight - knowledge, skills and understanding, of business process, tools and concepts required to make sound decisions. (e.g. investment return on investment)
  • Supervises activities with the responsibility for results in terms of customer service happiness, team development, resource management, delivery completion and project delivery in quality and effectiveness
  • Leads workload among team members, including implementation of creative delivery management or capacity management techniques to enable profitability and quality for todays and future projects.
  • Aligns with internal partners to drive business growth and profitability
  • Based on demand/forecast the role will need to do capacity planning
  • Actively participates in field and customer meetings
  • Establish and maintain relationships with critical customers' leaders and decision makers.
  • Highly developed interpersonal and communications skills
  • English communication highly regarded
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.