CX Customer Delivery Engineering Technical Leader

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  • Location:
    Seoul, Republic Of Korea
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Networking, Security
  • Job Id
    1427292
시스코 CX(Customer Experience) 컨설팅 엔지니어는 고객분들의 네트워크 인프라 설계/구현/최적화/마이그레이션등의 요구사항을 도와 보다 신속하고 안정적으로 수행할 수 있도록 도움을 드리고, 운영에 필요한 주요 기술 자문을 해 드리는 역할입니다.

최근 네트워크 인프라의 고도화 및 과거 레거시 환경에서 SDN 환경으로의 이행등의 비지니스 요구사항이 증가하고 있는 추세이며 자동화/AIOPS등의 요구사항을 고객과 함께 성공적으로 수행하는 것이 중요합니다.

네트워크 컨설팅 엔지니어의 역할을 수행하기 위해 아래와 같은 경험 또는 기술을 보유하고 계신 분이시면 누구나 지원가능하십니다.
  • 네트워크 진단/설계/구축/최적화 및 마이그레이션 프로젝트 수행 경험
  • SDN(Software Defined Network)에 대한 이해가 있으신 분
  • Data Center/보안 기술에 대한 이해와 구축/설계와 관련한 경험
  • 안정적인 인프라 구축/운영을 위한 솔루션/아키텍쳐 테스트 전략 수립
  • 고객사와 다양한 IT 전략/컨설팅 프로젝트 수행 경험


What You'll Do
The Customer Delivery Consulting Engineer position is responsible for the support and delivery of Customer Experience (CX) routing/switching and next generation software-defined networking technologies to Cisco's customers in the Korea market. You will be responsible for the delivery of Planning, Design, Implementation & Optimization Services to Cisco's major accounts. Providing consulting services including Strategy and Architecture, Design, Implementation and Optimization, Design Assessment, Design/Configuration Reviews, and Cisco Solution Architecture implementations in alignment with Cisco & Industry Best Practices.
  • Align and drive focused work with customer's business strategy and objectives.
  • Translating customer opportunities/challenges into known technical solutions that cross architectures and deliver business outcomes.
  • Assist in the development of business and technical requirement + high-level and low-level design activities + network implementation planning.
  • Good interpersonal and presentation skills.
  • Self-motivated and dedicated to exceeding customer’s expectations.
  • Good technical writing skills and experience in writing high test and implementation plans.


Who You'll Work With
You will work with other Cisco Consulting Engineers, Project Managers and Local CX Delivery teams.

The CX delivery Team is a team of engineering leaders who focus on providing leading solutions and architectures to customers - along with cutting edge consulting to ensure customer success. Our members work cross-functionally and together to deliver business outcomes to our customers, along with the resources to insure personal and professional growth.


Who You Are

Minimum Qualifications:

  • Minimum 5+ years of relevant experience in IT consulting and/or pre-sales engineering experience.
  • You have experience with designing and optimizing complex network solutions; cross architecture design, implementation & operating experience across multi-domains (ie. Enterprise Networking, Data Center, Cloud, Security) in a large enterprise environment.
  • You know network management, network availability, and capacity management.
  • Fluent in Korean language.

Preferred Qualifications:

  • You have experience in SDx (SDA/SDWAN).
  • Knowledge on Cisco products
  • CCIE R&S
  • Comprehensive understanding of all IP protocols
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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