CX Customer Delivery Engineering Technical Leader

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  • Location:
    Seoul, Republic Of Korea
  • Area of Interest
    Engineer - Network
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Networking, Security
  • Job Id
    1427291
시스코 CX(Customer Experience) 컨설팅 엔지니어는 고객분들의 네트워크 인프라 설계/구현/최적화/마이그레이션등의 요구사항을 도와 보다 신속하고 안정적으로 수행할 수 있도록 도움을 드리고, 운영에 필요한 주요 기술 자문을 해 드리는 역할입니다.

최근 네트워크 인프라의 고도화 및 과거 레거시 환경에서 SDN 환경으로의 이행등의 비지니스 요구사항이 증가하고 있는 추세이며 자동화/AIOPS등의 요구사항을 고객과 함께 성공적으로 수행하는 것이 중요합니다.

네트워크 컨설팅 엔지니어의 역할을 수행하기 위해 아래와 같은 경험 또는 기술을 보유하고 계신 분이시면 누구나 지원가능하십니다.
  • 네트워크 진단/설계/구축/최적화 및 마이그레이션 프로젝트 수행 경험
  • SDN(Software Defined Network)에 대한 이해가 있으신 분
  • Data Center/보안 기술에 대한 이해와 구축/설계와 관련한 경험
  • 안정적인 인프라 구축/운영을 위한 솔루션/아키텍쳐 테스트 전략 수립
  • 고객사와 다양한 IT 전략/컨설팅 프로젝트 수행 경험


What You'll Do
Take your career to the next level by joining a Cisco Team that is driving major business and technology transformations for our top customers! We are seeking a Consulting Engineer for our Customer Experience engagements.

Do you want to transform Cisco's customer business agenda by enabling a solution architecture with proven business outcomes? Our team helps our customers bridge the gap from technology innovation to adoption by offering extraordinary services to ensure the success of their investment. Through thought leadership, innovative technologies, and a standard and a repeatable methodology, you will provide the expertise to implement Cisco’s world class leading Customer Experience solution portfolio with our most strategic customers.


Who You'll Work With
As a Consulting Engineer with a focus on our Customer Experience Service Portfolio (Networking, Data Center, Cloud, Security), you will serve as a technical leader/advisor for engagements. You will be part of a credible community of architects who are Cisco and Industry leaders. By focusing on innovation and teamwork, our team is driven to make Cisco and our customers successful.

With a dynamic workload, the position offers compelling work for knowledgeable and experienced consultants with emerging technology expertise and highly developed customer-facing consulting skills. As part of this team, you will work directly with our customers, our sales teams, and other customer experience personnel. We focus on continuous development into new technologies that positions us as one of the strongest consulting teams in the industry.


Who You Are
You are excited to work in a fast paced team and environment. You are passionate about positive customer experience. You have experience driving cultural changes for customers, recommending improvement opportunities, and leading remediation efforts such as moving from legacy networking to automation or cloud.

Responsibilities will include:
  • Providing consulting services including Strategy and Architecture, Design, Implementation and Optimization, Design Assessment, Design/Configuration Reviews, and Cisco Solution Architecture implementations in alignment with Cisco & Industry Best Practices.
  • Serving as an Architecture Trusted Advisor for our customers and contributing to crafting a cross architecture vision and roadmap.
  • Design and apply technical solutions and architectures working with the generalist engineers and architects.
  • Influence roadmap discussions with business entities and Product Management teams, based on observed customer requirements.
  • Translating customer opportunities/challenges into known technical solutions that cross architectures and deliver business outcomes.
  • Identifying new service opportunities to support customer transformation.

Minimum Qualifications:
  • 15+ years of experience in IT consulting and/or pre-sales engineering experience across multiple industries.
  • Cross architecture design, implementation & operating experience across multi-domains (Enterprise Networking, Data Center, Cloud) in a large enterprise environment.
  • Good communication skills and a confirmed ability to relate to customer representatives at various levels.
  • Good interpersonal and presentation skills.
  • Self-motivated and dedicated to exceeding customer’s expectations.
  • Good technical writing skills and experience in writing high test and implementation plans.
  • Expertise looking after high stress situations and quick changing circumstances.
  • Skills and experience in working independently, resolving methods and procedures on new assignments.
  • Typically requires BS/BA/MS Engineering or equivalent.

Desired Skills:
  • Industry Leading Certifications / Skills (i.e. CCIE, CCDE, DevNet, AWS, Python, TOGAF, ITIL).
  • Have strong hands-on technical experience in the following technologies and protocols: ACI, NDFC/EVPN, Ethernet Switching and Data Center infrastructure deployments-Compute/Storage/Network, Network Management and Element Management systems.
  • Strong hands-on experience in Installation, Configuration and troubleshooting of Cisco Routing & Switching and Data Center solutions.
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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