CX Consulting Engineer

  • Location:
    Seoul, Republic Of Korea
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id
What You'll Do
CX Consulting Engineer is a critical customer-facing role and leading customers’ business outcomes across and maximizing customer loyalty, satisfaction through Cisco services technical delivery’s value proposition.

We are seeking a Consulting Engineer to work with designated high-demand customers ensuring they receive premium-level technical support services. With significant exposure both internally and externally, you will have the opportunity to make a difference in customer experience.

Role & Responsibilities:
  • The Consulting Engineer develops detailed project plans and manages all implementation processes, including prioritization, progress tracking, supervising change control process, documentation, and timely delivery within budget.
  • In this role, you will need to handle and coordinate technical projects through each step of the technology life cycle (initiation, design, engineering development, and implementation) measuring the progress of deliverables / KPIs.
  • As the Consulting Engineer delivers the technologies; solutions and services customers need to authoritatively handle their networks.
  • In this role, you will be "Cisco’s face to the customer," working in a fast-paced, high-impact environment as a transparent contributor delivering on our commitments.
  • You need to be a creative problem solver, comfortable with challenging the status quo and rapidly responding to sophisticated issues.
  • Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge.
  • Interacts with Cisco customers and builds effective working relationships while solving their issues.
  • Handles customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco.
  • Shorten the time to resolution during sophisticated situations by using knowledge of the customer network and their operations.

Who You'll Work With
CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

Who You Are
  • Typically requires BS in a technical field or equivalent plus +3 years Network related experience.
  • Experienced level (e.g. CCNA+) or equivalent relevant certification desired & preferred.
  • Excellent written and verbal communication, interpersonal and presentation skills.
  • Ability to function in successfully ambiguous circumstances. Shares information and communicates clearly with worldwide team members to improve team effectiveness.
  • Preferred knowledge on Cisco products & solutions (configuration and troubleshooting).
  • Possess good knowledge of Cisco Software Lifecycle Management.