CX Consulting Engineer (Technical Leader)

  • Location:
    Seoul, Republic Of Korea
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Networking, Security
  • Job Id
    1394845
Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.


시스코 CX(Customer Experience) 컨설팅 엔지니어는 고객분들의 네트워크 인프라 설계/구현/최적화/마이그레이션등의 요구사항을 도와 보다 신속하고 안정적으로 수행할 수 있도록 도움을 드리고, 운영에 필요한 주요 기술 자문을 해 드리는 역할입니다.

최근 네트워크 인프라의 고도화 및 과거 레거시 환경에서 SDN 환경으로의 이행등의 비지니스 요구사항이 증가하고 있는 추세이며 자동화/AIOPS등의 요구사항을 고객과 함께 성공적으로 수행하는 것이 중요합니다.

네트워크 컨설팅 엔지니어의 역할을 수행하기 위해 아래와 같은 경험 또는 기술을 보유하고 계신 분이시면 누구나 지원가능하십니다.
  • 네트워크 설계/구축/최적화 및 마이그레이션 프로젝트 수행 경험
  • SDN(Software Defined Network)에 대한 이해가 있으신 분
  • Data Center 기술에 대한 이해와 구축/설계와 관련한 경험
  • 안정적인 인프라 구축/운영을 위한 솔루션/아키텍쳐 테스트 전략 수립
  • 고객사와 다양한 IT 전략/컨설팅 프로젝트 수행 경험


What You'll Do
The Customer Delivery Consulting Engineer position is responsible for the support and delivery of Customer Experience (CX) routing/switching and next generation software-defined networking technologies to Cisco's customers in the Korea market. You will be responsible for the delivery of Planning, Design, Implementation & Optimization Services to Cisco's major accounts.

  • Responsible for driving CX projects and customer-based project initiatives.
  • Align and drive focused work with customer's business strategy and objectives.
  • Demonstrate and generate applicable technical, standard methodologies.
  • Support testing and validation of solutions and software strategies along with configuring devices and troubleshooting errors.
  • Actively lead complex network, security, and collaboration design, performance engineering or problem resolution projects.
  • Perform architectural planning and design, as well as configuration and integration support within project delivery and ongoing consultative engagements.
  • Provide operational support for complex, Enterprise network deployments.
  • Identify & document design/architecture best practices for Cisco Services adoption.
  • Provide consultative, proactive and/or reactive support for Cisco Business Critical Services.
  • Assist in the development of business and technical requirement + high-level and low-level design activities + network implementation planning.


Who You'll Work With
You will work with other Cisco Consulting Engineers, Project Managers and Local CX Delivery teams.

The CX delivery Team is a team of engineering leaders who focus on providing leading solutions and architectures to customers - along with cutting edge consulting to ensure customer success. Our members work cross-functionally and together to deliver business outcomes to our customers, along with the resources to insure personal and professional growth.


Who You Are
  • You have BS or equivalent plus 10+ years of relevant experience.
  • You have experience with designing and optimizing complex network solutions.
  • You have demonstrated consulting skills and customer facing experience which should include working with the Senior Leadership Team where required and other customer teams.
  • You have experience in SDx & Data Center Solution & Software.
  • You have in-depth knowledge of baseline system engineering skills and a good knowledge in WAN, MPLS, WLAN.
  • You know network management, network availability, and capacity management.
  • You have experience on how to develop a network from pure manual operation to automate high frequent tasks.

Good to have:
  • Knowledge on Cisco products
  • Python, Ansible, and related automation toolset practical experience
  • NETCONF and RESTCONF experience
  • CCIE R&S or DC
  • Comprehensive understanding of all IP protocols

Soft Skills:
  • Excellent written and verbal communications skills, ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers.
  • Strong consulting & client-facing skills
  • Self-driven with the curiosity to learn and work in a fast-paced changing environment.
  • Out-of-the-box thinking, analytical reasoning, and creative problem-solving skills with the ability to convert thoughts to real and pragmatic execution.
Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

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