CX Business Development Manager - Security Services

  • Location:
    Offsite, Virginia, US
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1267337
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Why you'll love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything imaginable. Here, that means we will take creative ideas from the drawing board to dynamic solutions that have real world impact. Cisco is evolving a rich solution portfolio of next generation software, hardware, and services to meet customers' changing business requirements in the digital economy.

What You’ll Do:

Cisco's Customer Experience (CX) Services team is looking for a Business Development Manager (BDM) to help grow the Security Services business in our Global Enterprise Segment in the Americas. This role is key to supporting the Sales organizations by working with Customers, developing solutions, and estimating levels of effort for delivering Security Professional Services, as well as providing timely forecasting to the Delivery organization for resource planning.

Who You'll Work With

This Business Development Management (BDM) team is a highly empowered collaborative team focused on driving successful insertion of Security Services across Cisco sales activities. We have the opportunity for visibility and interaction with senior management, cross-team collaboration, engage and drive matrix-managed projects which have direct impact to the services business within the Americas GES NE Theatre.

 

Our BDM team members have deep knowledge into Cisco’s Security Services portfolio. Team members are expected to leverage this knowledge to develop solutions and scope services opportunities based on customer/sales requirements across all vertical market environments.

 Who You Are:

  • Identify & Position new Security Services offerings and solutions created by the Security Services Product Management organization.
  • Communicate the Cisco Security Services portfolio positioning and value to target client segments and Cisco stakeholders.
  • Create and deliver to quotes and proposals for Customers with accurate deliverable scoping, sizing and pricing.
  • Maintain tight interlock with the Customer Success, Delivery, and Business Development teams supporting other architectures to ensure that a single, consistent engagement process is followed across all teams
  • Collaborate with cross-functional groups (sales, product management, operations, marketing) to position and sell Security Services.
  • Support sales in building the pipeline and forecasting bookings for Security Services opportunities that align with Cisco’s strategy and priorities and allow the delivery organization to prepare for delivery resources.
  • Contribute to the development of new Security Services offerings.
  • Engage with Security Delivery teams to insure consistent and accurate scoping of client delivery engagements
  • Document all in-flight opportunities for accurate Security Services forecasting.
  • 5+ years’ experience in sales support, solution development, BDM role, Project Delivery
  • 3+ years’ experience in application related advisory, delivery, sales, or BDM role
  • BA/BS required, MS/MBA recommended
  • Self-starter, Independent, pro-active, multi task, program management mind set who is able to resolve conflicts
  • Excellent verbal and written skills in communicating and positioning Security Services business, operational value and capabilities to Client Executive audience.
  • Experience with the Cisco Security solutions.
  • Certifications such as CISSP and CCIE Security desired
  • Proven track record of developing and winning multi-architecture solution deals
  • 25%-35% Travel may be required

·      Sales Expertise – Ability to propose solutions, addressing client business issues and objectives using a combination of Cisco and 3rd party solutions / services. Demonstrated track record of pursuing and managing services engagements of $1M+

·      Technical Expertise – Demonstrated technical expertise, academic training or knowledge of security products and services is required in order to provide a comprehensive, differentiated, and valuable level of consulting advice to the client.

·      Industry Expertise – Demonstrated knowledge of the client’s business to be conversant enough in order to present a compelling point-of-view to the client of what work should be undertaken in order to help the client’s company achieve competitive advantage and differentiation.

·      Delivery Expertise – Demonstrated ability to successfully manage the delivery of consulting projects, which exceed client expectations in terms of deliverable quality and positive impact to the client’s business.

 

 

Why Cisco

·      At Cisco, each person brings their unique talents to work as a team and make a difference.

·      Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

·      We connect everything – people, process, data and things – and we use those connections to change our world for the better.

·      We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

·      We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

·      Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

·      Cisco is an equal opportunity employer.

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