CX Account Executive (CCaaS)

Apply
  • Location:
    Munich, Germany
  • Alternate Location
    Anywhere in Germany
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    Collaboration
  • Job Id
    1450518

Why You'll Love Cisco  

  

We change the World; you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real-world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.   

 

What You’ll Do  

 
As a Contact Center Cloud Sales Specialist, you’ll play a vital role in the success of the Cisco Field Sales and Collaboration Technology Group by helping our customers deliver better business outcomes and great customer experience. The primary responsibilities will include (but are not limited to): 

 

  • Establish your sales strategy and exceed the regional sales goal. 

  • Work with your extended team and Cisco partners to establish selling strategy to beat the competition through better targeting, positioning, and thought leadership for Cisco’s Contact Centre portfolio. 

  • Establish and maintain customer relationships with Line of Business managers, Executives, HR, Marketing, IT, Sales and Procurement.   

  • Own and forecast the opportunities for selling the full suite of our CCaaS solution including CPaaS, WFO/WFM, Analytics and AI.  

  • Provide subject matter expertise in support of account teams particularly around positioning, pricing and overcoming objections. 

  • Educate and support Cisco Account Managers and Partners on opportunity qualification and positioning of the solution. 

  • Provide leadership to the Account Managers for account planning and execution to assist with deal closure 

  • Partner closely with Engineers/Architects to align the technology architecture to the customer's desired business outcome and ensure customer success by aligning resources to assist the customer in realizing the full value of their technology investment.   

  • Share detailed execution plans and progress with field leadership and account teams. 

  • Improve Cisco's solution portfolio over time. As you meet with customers you will suggest improvements that ensure our customers continue to love what you sell.   

 

 

 

Who You Are   

 

You are an individual who is passionate about amazing customer experiences!  This role will be instrumental in driving our strategic vision for Cisco Contact Center portfolio. You will be responsible for revenue growth with new and existing customers. Successful people in this role can articulate a compelling value proposition, provide sales support and serve as a subject matter expert Cisco contact center platforms. We look for individuals who have a proven track record of overachieving and who like to WIN! 

 

  • 3+ years experience selling CCaaS as your main product line.  

  • Proven experience understanding customer needs and being able to articulate solutions 

  • In depth knowledge of the competitive landscape 

  • Proven track record of growing your territory through increasing your pipeline with current customers and net new logos 

  • Experience of selling complex software solutions into multiple vertical markets 

  • Experience of selling either customer experience solutions, CCaaS, CPaaS, CRM, digital transformation or similar technology stack 

  • Cloud or SaaS based software sales preferred 

  • Experience of being part of numerous complex and consultative sales engagements 

  • Experience of working alongside or through partner organizations. Ability to influence indirectly through this partner community as well as directly with the customer and prospect base 

  • A team player and a leader of virtual teams, able to orchestrate and win complex sales cycles 

 
 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.  

 

Who You’ll Work With   

 
Direct alignment with the Account Teams as well as many Business Unit resources and partners. You will be embracing unprecedented innovation and tremendous opportunity for growth. You will succeed because we listen to our customers and anticipate their needs as the market shifts and technology transitions accelerate. Our customers are versatile, agile and adopt technology fast to compete passionately and grow their business. The collaboration team provides you with unlimited opportunities to succeed at Cisco. Our culture will support and empower you.   

  

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.
Fuelled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share

Apply