CX AMER Datacenter Network CSS

Apply
  • Location:
    Offsite, San Jose, California, US
  • Alternate Location
    Richardson Tx. Raleigh NC, Remote anywhere in the US
  • Area of Interest
    Customer Experience
  • Compensation Range
    141100 USD - 185800 USD
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1443904

The application window is expected to close on 13th June 2025 -Preferred Location : SFO, United States

What you'll do :

You will collaborate across teams to promote product adoption, resolve concerns, and provide feedback for product and lifecycle improvements. Success is measured through customer satisfaction, renewals, and measurable business impact.

Role and Responsibilities:

  • Conduct customized workshops and webinars to drive customer business outcomes and ensure timely engagement.
  • Guide customers in strategic deployment decisions, encouraging Cisco product adoption and tracking long-term business success.
  • Collaborate with teams and partners to resolve product concerns, promote features, and provide feedback for lifecycle and asset improvements.

Who You'll Work With : The Team

Customer Success Specialists (CSS) are technical consultants dedicated to delivering outstanding customer experiences and addressing business challenges with Datacenter-focused solutions. Their success is measured by customer satisfaction, renewals, industry recognition, and employee engagement, all developed by a culture of collaboration and partnership. CSSs align Cisco solutions with customer business goals, driving adoption and delivering measurable impact. Working closely with CX Managers, Sales, Delivery, Renewals, and Partners, they ensure a seamless, end-to-end focus on customer success and solution implementation.

Who You Are

You are a certified Data Center Network expert with hands-on experience, collaboration, and a focus on driving results. Skilled in translating technical concepts into business value, you deliver impactful, customer-centric insights with good communication and a dedication to knowing the latest with new technologies.

Minimum Requirements :

  • 5+ Years of Experience: Skilled at identifying customer needs, aligning solutions to business goals, and building strong relationships to deliver measurable value.
  • 5 Years with Data Center technologies (ACI, NDFC, UCS, Kubernetes, etc.) and certifications (CCNA, CCNP, DevNet), effectively linking technical solutions to customer objectives.
  • 5 Years working across cross-functional teams, both virtually and in-person, to influence decisions and achieve common goals.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share

Apply