CPXEUX Research and Recruitment Coordinator, Customer Experience
Cisco’s Customer Experience Design Group is looking for a UX Research and Recruitment Coordinator to support our expanding team. You will act as a public ambassador for our design and incubation team, and serve as a liaison across our team managers, customer and partner research participants, recruiters, and job candidates.
•Manage the research and candidate recruiting process, including posting available research opportunities and job positions to relevant recruiting channels
•Work closely with managers and our recruiters to ensure the diversity of candidates in our recruitment channels
•Screen potential candidates by phone, email, or survey to make sure they’re a good match for study or job requirements
•Schedule sessions for team members and candidates, and communicate with them about logistical details throughout the process
•Manage the distribution of research study incentives and maintain research participant database
•Contribute to recruitment channel growth strategies
•Drive process improvement initiatives to make ongoing recruitment and onboarding activities a more efficient and enjoyable experience for all involved
•Document research and candidate recruitment processes and best practices for our team
•Maintain accurate records of interviews, safeguarding the confidentiality of subjects
•Maintain status reports for research and recruitment projects
•Stay aware of and assist with compliance for evolving GDPR /data privacy laws, as well as Cisco legal, InfoSec, HR, and finance policies
Who You’ll Work With
You will be part of an innovative experience design team responsible for reimagining the way customers and partners interact with Cisco. Our team develops forward-looking applications, solutions, and services across cloud, desktop, and mobile platforms.
Who You Are
•1-3 years experience in a scheduling, recruiting, or research coordination role
•Self-motivated and self-managing, with strong organizational skills and a bias toward action
•You're a people person, comfortable calling and conversing with potential candidates on research topics
•Ability to simultaneously manage multiple projects and time-driven tasks
•Excellent communication and collaboration skills to keep team and candidates informed on progress
•Thrive in a remote work environment
•Experience with publishing tools like Wordpress or Sharepoint is a plus
•Extra credit if you are already familiar with basic UX research and design methodologies
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
•We connect everything – people, process, data and things – and we use those connections to change our world for the better.
•We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
•We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
Customer Experience, UX, User Experience, Design Thinking, Experience Design, Design Systems, Interaction Design, Information Architecture, Product Design