CPXE User Research Coordinator

  • Location:
    San Jose, California, US
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

CPXE UX Research and Recruitment Coordinator, Customer Experience


Cisco’s Customer Experience Design Group is looking for a UX Research and Recruitment Coordinator to support our expanding team. You will act as a public ambassador for our design and incubation team, and serve as a liaison across our team managers, customer and partner research participants, recruiters, and job candidates.


Your Responsibilities

       Manage the research and candidate recruiting process, including posting available research opportunities and job positions to relevant recruiting channels

       Work closely with managers and our recruiters to ensure the diversity of candidates in our recruitment channels

       Screen potential candidates by phone, email, or survey to make sure they’re a good match for study or job requirements

       Schedule sessions for team members and candidates, and communicate with them about logistical details throughout the process

       Manage the distribution of research study incentives and maintain research participant database

       Contribute to recruitment channel growth strategies

       Drive process improvement initiatives to make ongoing recruitment and onboarding activities a more efficient and enjoyable experience for all involved

       Document research and candidate recruitment processes and best practices for our team

       Maintain accurate records of interviews, safeguarding the confidentiality of subjects

       Maintain status reports for research and recruitment projects

       Stay aware of and assist with compliance for evolving GDPR /data privacy laws, as well as Cisco legal, InfoSec, HR, and finance policies


Who You’ll Work With

You will be part of an innovative experience design team responsible for reimagining the way customers and partners interact with Cisco. Our team develops forward-looking applications, solutions, and services across cloud, desktop, and mobile platforms.


Who You Are

       1-3 years experience in a scheduling, recruiting, or research coordination role

       Self-motivated and self-managing, with strong organizational skills and a bias toward action

       You're a people person, comfortable calling and conversing with potential candidates on research topics

       Ability to simultaneously manage multiple projects and time-driven tasks

       Excellent communication and collaboration skills to keep team and candidates informed on progress

       Thrive in a remote work environment

       Experience with publishing tools like Wordpress or Sharepoint is a plus

       Extra credit if you are already familiar with basic UX research and design methodologies



Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.


Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

       We connect everything – people, process, data and things – and we use those connections to change our world for the better.

       We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

       We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.


Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco



Customer Experience, UX, User Experience, Design Thinking, Experience Design, Design Systems, Interaction Design, Information Architecture, Product Design