CGEM EMEAR System Engineer
Area of InterestEngineer - Network
What You'll Do
The Account Systems Engineer is a customer-focused technical sales professional who provides high-level technical support and guidance to customers. He/she collaborates with the Account Manager to recommend and develop appropriate customer solution offerings.
The account SE provides an architectural perspective across the Cisco product portfolio and can leverage his / her technical specialisation for specific opportunities.
•Participate in the creation of an overall account plan
•Participate in the creation of a technical account plan
•Proactively generate leads through customer meetings, seminars, and education.
•Define customer business problem in a technical context
•Help plan for and move deals through the sales process by knowing how and when to engage the appropriate Cisco and partner tools and resources (such as CSE, SE, PSS, AS Engineers, etc.)
•Define solution options and articulate the benefits of a Cisco solution
•Research and demonstrate solution ROI
•Coordinate solution development, including leveraging replicable architectures and researching customised solutions
•Develop proof of concept, including presentation and documentation of test results
•Develop or oversee development of presentation materials
•Present technical components of Cisco solutions to customer
Competencies & Behaviors
•Learn a broad-level of knowledge of the business economics and trends of the industries and vertical markets in which one's customers conduct business, and how Cisco solutions add financial and strategic value.
•Build relationships both within and outside of Cisco; establish credibility quickly through personal self-confidence.
Who You'll Work With
The technical specialist SE acts in an increasingly consultative fashion and is looked to as an expert, or trusted technical advisor, in his / her field by the account team and customer. All SEs engage customers face-to-face or via collaborative tools and technology such as WebEx, Telepresence, etc.
As part of Cisco’s Country Global Enterprise Model for EMEA, it will be necessary to work cross-functionally with various members of the Headquarters Team.
This will ensure alignment with the global account strategy and consistent local implementation.
Who You Are
•5+ years related experience.
•Cisco product experience or relevant experience in key competitor offerings in technology area of emphasis required.
•Pre-Sales experience highly recommended.
•Typically requires BS/BA (EE/CS) or equivalent.
•CCNP or CCDP Certification preferred.
•Strong understanding of the customer business model and common financial pain points; ability to frame Cisco offerings in terms of business drivers
•Advanced knowledge of Cisco vision and technology; articulate the vision from the customer perspective
•Understand customer business drivers and how to map these to a customer network platform
•Understand networking industry trends, including new products and solutions
•Understand the competitive product and solution landscape
•Advanced knowledge in Routing & Switching
•Advanced knowledge in Networking Platform Design
•Excellent technical consulting skills, including the ability to define trade-offs, ask probing questions and incorporate Cisco solutions into a broader technology environment
•Proactively share information about common replicable architectures that are most appropriate for assigned customers
•The technical specialist SE has an in-depth knowledge of their specialisation and adjacent technologies including product, technology, and competitive information.