CCaaS Account Executive - Commercial West

Apply
  • Location:
    Offsite, Salt Lake City, Utah, US
  • Alternate Location
    AZ, WA, CA- All US candidates are eligible to apply but priority is given to those in geo.
  • Area of Interest
    Sales - Product
  • Compensation Range
    218000 USD - 274700 USD
  • Job Type
    Professional
  • Technology Interest
    Collaboration
  • Job Id
    1446454

The application window is expected to close on: September 15, 2025.
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

"Customer Experience" is gaining an astonishing degree of executive attention. Cisco has a seat at the table in these discussions. You will help us to continue to gain share, grow as a company, and deliver breakthrough results for our customers!

Who You’ll Work With:

You will play a crucial role in setting Cisco’s sales strategy and driving deals to closure. We are looking for a unique background in selling SaaS and enterprise software to Line of Business and IT buyers. Experience selling CX technologies such as Analytics, AI/ML, Bots, Workforce Optimization, CRM and Contact Center is also critical.

What You’ll Do:

You will develop and lead a territory sales strategy to meet or exceed bookings targets; provide weekly/monthly/quarterly sales forecasting, grows and manage pipeline using Cisco forecasting tools. You have a strong ability to collaborate with finance, field sales leaders and peers, channels, business unit, customer advocacy, and marketing - collaboratively working with the extended sales team to identify and close opportunities.

Who You Are:

This individual contributor, quota-carrying role, will be part of a team of extraordinarily hard-working and accomplished professionals, with a culture of collaboration. While this is a direct customer-facing role, experience working with Partners to deliver a total solution is critical.

Minimum requirements:

  • 5+ years of SaaS/ Contact Center/software sales experience
  • Return on investment and outcome-based sales experience
  • Familiarity with key competitors such as Genesys, Amazon, Five 9, InContact, Avaya
  • Some travel throughout the US or within the region

Preferred Skills:

  • Excellent executive presentation, written and verbal communication skills


Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.  

 

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.   

 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share

Apply