CCE Collections Associate

  • Location:
    Krakow, Poland
  • Area of Interest
  • Job Type
  • Technology Interest
  • Job Id

Part of the Invoice to Cash Team responsible for billing and hitting cash targets for CCE. 


Be responsible for building strong working relationships with D&S, external Cisco Customers, Sales, Customer Care, SSF, Treasury, Tax Teams and others.

Key Responsibilities:

  • Escalation point for EMEAR accounts
  • Own suspending and terminating for CCE
  • Keep track of all manually suspended accounts
  • Provide weekly updates on the suspended accounts and liaise with the collector/customer to understand if they should resume or get terminated
  • Solving customer escalations within EMEAR
  • Liaise between Cisco and a vendor for any EMEAR account sent to 3rd party
  • Review reports and provide account status updates
  • Assist with resuming suspended customers by identifying cause of suspension and resolve the issue prior to resuming services
  • Review accounts ready for 3rd party transfer to ensure all steps have been fulfilled
  • Reassign accounts to 3rd party
  • Check all invoices from D&S 3rd party collections agency are correct and valid to be submitted for timely payment 
  • Applying payments from D&S on 3rd party customers and ensuring the fees are written off where applicable
  • Timely processing of  write offs for customers where 3rd party collections agency (D&S) have exhausted efforts to successfully collect, to ensure accurate AR aging
  • Applying payments for 3rd party customers coming directly to Cisco and confirming closure to D&S
  • Raise adhoc Withholding tax credits and ensure these get applied correctly



Who You Are

  • Fluency in English, both written and verbally
  • Other European languages (French/German preferred)
  • University degree
  • Experience working in collections previously
  • Able to balance an understanding of internal and external client needs with Cisco's collection policies and business needs  
  • Strong Business Acumen coupled with good understanding of Cisco Processes, specifically Invoice to Cash is preferred.
  • Strong analytical skills
  • Advanced Microsoft Excel Skills
  • Strong Confidence to communicate effectively with stakeholders.
  • Familiarity with financial tools/systems – Oracle, Pega and MicroStrategy
  • Ability to rapidly adapt to changes in a transformation environment and have outstanding organizational and time management skills.
  • Good communication skills, written and verbal (essential)
  • Confident and capable of following defined processes and of suggesting improvements (essential)
  • Good ad hoc problem solving skills (essential)
  • Capable of making decisions and taking actions under pressure (essential)