Business Systems Analyst - SFDC/Camunda Analyst/Engineer 1397172

  • Location:
    RTP, North Carolina, US
  • Alternate Location
    Austin, TX, Atlanta, Georgia, Canada
  • Area of Interest
    Information Technology
  • Compensation Range
    85500 USD - 120200 USD
  • Job Type
  • Technology Interest
    Cloud and Data Center, Internet of Everything
  • Job Id

Why You'll Love Cisco

The Cisco IT team is changing the way we run Cisco’s operations by enhancing the power of technology, the best of business processes and superior data insights. Together, we will Reimagine the Cisco experience. Show the world how to Reinvent applications and use the future of the Internet to Showcase Cisco: our people, products, processes, systems, and data. Please join us and make this journey together.

Who You Will Work With

You will report to a senior manager or a director of the organization full of transparent, candid and dedicated architects, analysts and specialists globally. You love multifaceted environment, that challenges the status quo always. You like freedom to be creative and like to fail fast, to accelerate success.

What You Will Do

  • This Business System Analyst position focuses on tactical and operational direction enablement and implementation of strategic vision of the Services Order Management.
  • Work closely with business partners to understand the requirements and develop End to End solution architecture to support business objectives.
  • See opportunities & struggles and offer potential solutions at or above industry standards to set Cisco apart in the future.
  • Lead new solution offerings development by identifying/defining use cases, writing process blueprints and walkthroughs and lead in the planning/ implementation of projects and pivotal initiatives.
  • Provide oversight on solution and technical mentorship to team members for the successful delivery of projects.
  • Ensure the team has the vital skills and expertise to deliver solutions to the market; anticipate product and technology requirements and drive training the team to meet future demand.
  • Develop people, processes, and assets to delivery of large, global projects.
  • Mentor and lead new team members. Acquire, maintain, and grow the knowledge within the team.

Who You Are

  • Must have 5 years+ hands on experience in any Oracle ERP Applications
  • Functional knowledge of SFDC – Service Cloud & Field Service management and Camunda preferred
  • Knowledge of PEGA business rules engine is an added advantage
  • Expertise in process modeling tools, notations and UML – Deep understanding of control flow diagrams and workflows
  • Proven expertise of SIPOC and its six sigma applications for process development
  • Demonstrable experience in a business facing role, with explicit experience in running business monthly / quarterly business review
  • Experience with multiple full lifecycle implementations, as Lead Business System Analyst and familiarity and understanding of rapid deployment methodologies
  • Understands new technologies related to Cloud integration.
  • Proven and demonstrable communication skills using MS Office suite including MS Visio.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.