Business Systems Analyst, CRM Engineering and Transformation Office

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  • Location:
    Offsite, San Jose, California, US
  • Alternate Location
    RTP, NC; Austin,TX
  • Area of Interest
    Business Strategy and Operations
  • Compensation Range
    103700 USD - 169300 USD
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1433178

The application window is expected to close on: March 21, 2025.   Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.  

What You'll Do

As a Business Systems Analyst, you will play a key role in the CRM Engineering and Transformation Office team. Your role will involve defining, articulating, and prioritizing the work needed to drive design across various products and teams, ensuring we build the best solutions most efficiently. You'll have the exciting opportunity to work with innovative technologies and microservices in a dynamic and agile environment. Our portfolio of products uses a wide range of technologies and services, from Java and JavaScript to back-end technologies like Kafka queues and Snowflake Databases. This role will lead the entire product life cycle, including requirement analysis, architecture design, code implementation, functional and performance testing, deployment, and support. Working with a small scrum team, you'll apply agile development practices to deliver on this work.

Who'll You'll Work With

Our mission is to empower the sales team, customers, and partners with enhanced business capabilities while simultaneously delivering software platforms that promote simplification, automation, and intelligence in CRM processes. To achieve this, you will be key in driving operational and go-to-market (GTM) process requirements that support SaaS business operations across various groups within our organization.

As a trusted partner collaborating closely with key decision-makers, you will lead process improvement initiatives and explore alternative processes to establish best practices. Effective cross-collaboration will play an essential part in developing a strategy to scale these operations across our team.

Who You Are

Key Responsibilities Include:

  • Drive capability co-design sessions, assess requirements, and evaluate IT solutions on quality, then influence delivery options to include facilitating sessions with end-users, detailing requirements and user stories.
  • Align with business architecture business rules, policies, critical business decisions, cross-program dependencies, and high-level solution designs.
  • Evaluate solutions in the light of operational impacts and influence to improve the quality of capability delivery and partner experience.
  • Support testing strategy and plan, write test scenarios (SIT/UAT), and Go/No-Go decisions.
  • Implement and improve SAAS business processes end-to-end.
  • Serve as the conduit to the DevOps team and collaborate with cross-functional stakeholder teams
  • Identify, document, and communicate process changes to users
  • Apply Agile methodologies, working in sprints

Basic Qualifications

  • Bachelor’s degree with 7+ years of experience or Master’s degree with 3+ years of experience or equivalent industry experience.
  • 5+ years of experience gathering Salesforce functional requirements using collaboration and visualization tools
  • Experience working with project/product management tools (e.g. Aha, JIRA, Confluence)

Preferred Qualifications

  • Experience using dashboards/BI tools such as Tableau to build reports
  • Salesforce certifications
  • Scrum Master certification
  • Familiarity with Cisco technologies
  • Experience working with sales teams
  • Excellent documentation skills
  • Excellent planning, interpersonal, and prioritization skills
  • A history of leading and supporting successful projects

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

 
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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