Business Solutions Architect, SP as an Enterprise, Japan

  • Location:
    Tokyo, Kanto, Japan
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
    Service Provider
  • Job Id

Business Solutions Architect


The Cisco Business Solutions Architect (BSA) is a key role within the Asia Pacific & Japan Service Provider (SP) as an Enterprise team. The BSA will be responsible for driving IT Transformational engagements across our Premium and select Key SP accounts - working closely with Account, Specialist, Customer Experience and Partner teams to support Cisco’s business objectives. 



       Strong business acumen, consulting and entrepreneurial skills

       Leads strategic technology planning to support customer

       Identifies & maps business challenges and provides solutions

       Develops greater understanding of industry trends over time and grade level

       Works with account teams to translate business roadmap



Specialization & Focus

·     Deep knowledge and understanding of Business Architecture process. 

·     Strong knowledge of broad Cisco portfolio and industry technology trends

·     Customer Engagement & Accountability

·     >50% in direct contact with customer and interacting with IT, LOB, CXOs, & decision makers

·     25-50% of time building awareness of Cisco solutions

·     Customer intimacy level: High

·     Longer-term vision, typically exceeding 12-months

·     Serves as the strategic technology plan lead for an account (or set of accounts)

·     Interfaces with both customer Line-of-Business executives & IT executives, aids in bridging the communications gap within an account.

·     Primary Influencer

·     The Internal Sales Process

·     Leverages Business Architecture knowledge and process to identify customer business challenges and needs

·     Involved in customer or market strategic planning

·     Corporate Interlock

·     Up to 15% of time giving feedback on customer consumption models and customer technology trends

·     May collaborate with BEs on co-development



Key Behaviours

·     Leverages Business Architecture tools and process such as customer journey maps and business model canvas

·     Understands customer business needs and how they can be enhanced with technology

·     Work with customer on technology roadmaps

·     Serves as a Business Architecture and industry expert

·     Success Measurements

·     Increased pipeline and revenue by customer

·     Displace a competitor/increased market share

·     Long term strategic customer relationships



Qualifications, Experience, Technical & Business Acumen 


       6-8 years of networking experience and 4 years of field experience working with named accounts as a Systems Engineer or equivalent.

       2 years working with a strategic account


       Translates customer's business and market drivers, with customer's business needs into strategic (long term) technical architecture to solve business problems.

       Understands and is able to effectively map business drivers, outcomes and capabilities to technology solutions. 

       Leads technical strategy or jointly leads account strategy in partnership with Senior Account management and SE leadership.

       Provides mentorship to account team sharing technical and architectural knowledge. Ability to decompose complex technical situations to determine high-level customer requirements

       Knowledge of technology trends and where the market is headed