Business Operations Manager - Security & Trust Organization

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  • Location:
    Offsite, RTP, North Carolina, US
  • Area of Interest
    Business Strategy and Operations
  • Compensation Range
    113700 USD - 185500 USD
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1430590

Application window is expected to close on January 9, 2025.

What You’ll Do

As a highly visible contributor in the Security & Trust Organization, you will play a pivotal role in driving the achievement of key strategies, objectives and results for cybersecurity at Cisco. Your core mission will be to support the design and operationalization of key operations motions, unlocking improved execution at all levels.

In this role, you will serve as the nexus between our strategy and our day-to day activities, collaborating with leaders and stakeholder members in key teams inside the organization to drive high levels of operational excellence into everything with do, in the pursuit of helping Cisco win.

Key Responsibilities:

As a Business Operations Manager within the Strategy, Planning & Operations team, you will help drive organizational execution, streamline organizational process and ensure continuous improvement to enhance overall performance across S&TO. Your responsibilities will include:

  • Identifying, developing and implementing strategies to improve operational efficiency across the organization
  • Managing and coordinating key cross-functional projects and initiatives, including planning, communicating and tracking an integrated view of key work across functions
  • Supporting the design and execution of engagements with the Senior Leadership Team, including but not limited to Weekly Staff Meetings and Quarterly Offsites, positioning areas of focus, outlining key outcomes and bringing the requisite details to life
  • Supporting deep execution of work across functional SMEs, ensuring Monthly Operations Reviews are timely and well executed across key contributors
  • Ensuring adherence to pertinent Corporate and Operations deadlines across the organization
  • Diagraming, evaluating and recommending areas for process improvement, providing alternative solutions to existing challenges in the business
  • Identifying, documenting and communicating process changes to users

Who You’ll Work With

The team within the Security & Trust Organization (S&TO) that leads Strategy, Planning & Operations (SP&O). You will partner with a large ecosystem of stakeholders including but not limited to the S&TO Senior Leadership Team, Chiefs of Staff, employees, as well as stakeholder teams across Operations.

Who You Are

You are a seasoned professional with a passion for operations and a curiosity about optimizing processes. You have strong analytical skills with the ability to interpret complex qualitative and quantitative data and translate insights into actionable strategies. You are proficient in automation tools, Sharepoint and other platforms. You have ability to lead and motivate indirect teams, handle cross-functional projects, and drive operational excellence. You have strong interpersonal skills with the ability to build and maintain relationships with partners at all levels of the organization.

Basic Qualifications

  • Bachelor’s degree with 8+ years of experience or Master’s degree with 5+ years of experience or PhD with 3+ years of experience in business operations.
  • Demonstrated experience in Strategic Planning, Program Management, Process Improvement, Data Analysis and/or Change Management
  • 2+ years of experience with automation and design visualization tools

Preferred Qualifications

  • Experience in an IT Services organization and ITIL Certification a plus
  • Ability to work independently with high degree of autonomy
  • Ability to coach and mentor others
  • Expertise with PowerPoint, Sharepoint and MS Office
  • Exceptional communication skills; presentation, written, verbal, listening and influencing
  • Ability to drive work forward with a growth mindset

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco


#STO25 


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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