Business Operations Analyst

  • Location:
    Minato, Japan
  • Area of Interest
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do?

As a Business Operations Analyst in the Japan Invoice to Cash Team your key responsibilities will include

  • Managing the receivables for the assigned Japan AR portfolio and ensuring the delinquency is kept within acceptable limits
  • Conduct credit checks and do timely order releases post reviewing the terms of sales, service contracts to ensure they adhere to the requirements.
  • Ensure the invoicing of products and services sold by Cisco happens in a timely manner and in accordance with local guidelines
  • Perform cash forecasting and collections on the portfolio as per contractual credit terms
  • Confer with customers to determine reasons for overdue payments and advise customers of necessary actions when negotiating payments
  • Provide regular updates to internal stakeholders on the health of accounts and work with them to take corrective action to curtail delinquency
  • Timely resolution of disputes raised by partners/customers
  • Perform operations tasks related to assigned accounts. This includes account reconciliation, registering requests for change in customer details, debit/credit memos etc.
  • Ensure timely and accurate reporting on collections matrices to management
  • Support the compliance and tax teams on audit related matters
  • Work with third party vendor team for daily operations


Whom You’ll Work with?

  • You would be responsible for managing the assigned portfolio in Japan region (which can span across Cisco’s products and services) for the purpose of invoicing trade business and collecting past-due balances.

·       As a part of the daily operations, you will report to Collections Manager Japan. You will also need to engage and collaborate very closely with collections third party vendor, customers/partners as well as internal teams mainly Sales, Service Delivery, Credit, Finance, Tax and CPS.



Who You Are?

You are a professional meeting the following requirements:

  • Ability to collaborate and influence stakeholders across organizations at all levels to resolve cross-functional issues
  • Ability to meet partners and customers physically (in Tokyo) when necessary.
  • Detail-oriented with strong analytical skills
  • Excellent verbal/written communication and negotiation skills.
  • Good speaking and writing skills in English; Native or fluent level of Japanese (speaking, writing)
  • Proficient in MS- Office (Excel, Word and PPT)
  • Relevant credit and collections experience with having worked on ERP’s like Oracle/SAP.
  • Comfortable about working remotely under the current Covid-situation. 


  • Bachelor’s degree in Accounting/Finance.
  • Min 5-8 years of related work experience required.

Why You'll Love Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.



Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.