Business Operation Analyst – Resource Management Team Internship - Krakow, Poland

  • Location:
    Krakow, Poland
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
    Big Data, Analytics
  • Job Id

Start Date: July 2023

Location: Krakow, Poland (we follow a hybrid work approach, on stated days you will be requested to join your team in the office)

Length: 1 year (Full time or part-time)

Who we are

Global Staffing Team is accountable for identify the best matching resources for the Customer Experience (CX) Professional Services projects. The key role includes managing and orchestrating the staffing process and identifying solutions considering the Work Location Strategy, engineers’ & PMs’ skill, capacity and utilisation rates. Each Staffing Manager collaborates with CX Regional and Centers stakeholders for resource planning. The Staffing Manager leverages resource management tools and multi-level stakeholder engagements to have a Region level view of the demand, capacity plans and available resources to identify optimal staffing solutions and resolve staffing conflicts/arbitrage. Identifies training and hiring needs as well as any optimisation opportunities. Participates in process and tools creation and optimisation.

What you will do

Your main role during the internship will be to provide necessary support to multiple Staffing Managers. Being the link between Engineering, Sales, Delivery, Project Management and other departments identify the best staffing solutions for Cisco Business as well as process and update necessary tools and systems. The desired length of the internship is around 1 year.

You will learn resource management & project management fundamentals, understanding of Cisco technologies and ability to read and interpret technical requirements and documentation, stakeholder management, data analytics.



a)    Resource Management

·       Support Staffing Managers in identifying, advising and assigning available resources for pre and post- sales project activities based on the Work Location Strategy, resource availability, utilization, technical skills and personal specifications.  

·       Maintain and effectively leverage the current information source of resource skill sets, capacity, schedules, and delivery restrictions to manage rapid identification and fulfilment of resources.

·       Support administrative tasks related to the staffing process in existing tools.

b)    Strategy, Planning & Analysis

·       Support reporting the key project related data points for future resource optimisation.

·       Modify resource needs with the project management based on scheduling and requirements.

·       Provide ad hoc data analytics based on requests.

·       Identify opportunities for staffing process and tools improvement.


  • Fluent English is a basic requirement.
  • Good communication and interpersonal skills.
  • Team player.
  • Motivation to learn.
  • Any knowledge related to project management, resource management or experience in a multinational environment is nice to have.
  • Bachelor’s degree in Business Administration, Data Analytics, Management or IT is a plus.
  • Student status during an Internship is a must met condition. 
  • Able to live and work in Poland without additional Visa support or sponsorship from Cisco

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.