Business Data Analyst

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  • Location:
    San Jose, California, US
  • Alternate Location
    RTP, Austin
  • Area of Interest
    Supply Chain
  • Compensation Range
    95000 USD - 120400 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1448874

The application window is expected to close on: 10/30/2025

 

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.  


Meet the Team

As a Business Data Analyst, you will analyze large datasets related to Cisco's Return Merchandise Authorization (RMA) process. Your work will involve identifying demand trends and anomalies, evaluating forecast accuracy, and assessing the downstream impact of forecasts and other decisions on supply chain and operations. You will work with the leader of the Forecasting and Decision Support team. You will collaborate with data scientists and domain experts to derive actionable insights that inform business decisions. This role requires strong analytical skills, experience with statistical data analysis, and the ability to communicate complex insights effectively.

Your Impact

Data Analysis & Forecasting

  • Analyze RMA demand data to identify patterns, key demand drivers, and anomalies.
  • Evaluate and refine forecast models to improve RMA demand prediction accuracy.
  • Assess the impact of forecasted demand on operations, including supply chain, inventory, and customer service.

Collaboration & Continuous Improvement

  • Partner with multi-functional teams to ensure alignment of forecasts with business and operational objectives.
  • Provide feedback to data scientists and system administrators to enhance forecasting performance.
  • Support process improvement initiatives based on forecast impact analysis.

Reporting & Communication

  • Prepare and present data-driven insights and reports to interested parties to support decision-making.
  • Translate complex analytical findings into actionable business recommendations.

Technical Tool Usage

  • Use Snowflake and Oracle databases, as well as business intelligence and data analytics platforms (e.g., Tableau, Power BI), for data extraction, transformation, and visualization.

Required Skills and Qualifications

  • 3+ years of experience using SQL for querying large datasets.
  • Experience using Microsoft Excel (advanced functions), PowerPoint, and Word.
  • Experience with business data analysis, including statistical analysis and data visualization.
  • Ability to perform data mining and aggregation.
  • Excellent problem-solving skills and attention to detail.

Preferred Qualifications

  • Knowledge of forecasting methods and predictive analytics.
  • Understanding of supply chain and operational processes, especially related to RMA and demand management.
  • Familiarity with Cisco's Services business and supply chain functions.
  • Experience with forecasting tools/methodologies.
  • Experience with machine learning techniques for predictive analytics.
  • Experience creating, defining, and handling operational metrics and benchmarks, including visualization and partner engagement.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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